Tutto LussoReviews of tutto-lusso.com

Response from Tutto Lusso· Jan 23, 2023

Hi Claire, We are sorry to hear about your negative experience with us. We value your business but unfortunately we didn’t have the item you ordered available. Our team is working on resolving issues with stock updates and this should be resolved soon so that you won't be able to place order for anything that has gone out of stock again. Best regards, Tutto Lusso - Customer Service

Response from Tutto Lusso· Jan 20, 2023

Hi Maya, You can expect to receive an update tomorrow. If you have any further questions please contact us on the same details you did before. Best regards, Tutto Lusso - Customer Support

Response from Tutto Lusso· Jan 20, 2023

Hi Justin, We have replied to your two queries you made earlier today about your order, you should receive it on time. Reading your review you would’ve thought you’ve been waiting forever when we replied to you the very same day ! In the future please allow up to 48 hours for a response as we have a small team and receive many queries. If that is not satisfactory to you we are happy to provide a refund as your order has not been sent out yet. Best regards, Tutto Lusso - Customer Support ANYONE READING THIS IF YOU HAVE PLACED AN ORDER, OR WOULD LIKE AN UPDATE PLEASE MESSAGE US AND WAIT FOR A RESPONSE INSTEAD OF CLAIMING YOU’VE BEEN SCAMMED BECAUSE A PERSON YOU DON’T EVEN KNOW SAID SO. PLEASE HAVE SOME DECENCY, WE RECEIVE MANY EMAILS AND CAN’T ALWAYS REPLY IMMEDIATELY ! Edit: We responded prior to your review being published, we did not reply because of your review like you are implying. Although you may have submitted it earlier, it was not published until after our response to your queries. Edit 2: We processed your refund like you requested and you were sent a notification regarding this via email. I’d like to reiterate that if you look at when the review was published and when we replied you will notice that we had already replied prior to it being published. Besides that if you did not see the notification for whatever reason, you were already told previously that you should allow up to 48 hours for a response as we receive many emails so not having received a reply for a query sent this morning doesn’t equate to us not replying. Also what is there to sort with your bank? You asked for a refund and we processed it, very strange.

Response from Tutto Lusso· Jan 29, 2023

Hi Alex, We are glad to hear you had a positive experience and appreciate you sharing this. If you sign up to our email newsletter you will be the first to hear about our sales or new arrivals, so I’d recommend to sign up if you haven’t yet ! Best regards, Tutto Lusso - Customer Service

Response from Tutto Lusso· Jan 19, 2023

Hi Marko, We saw your note requesting to cancel your order if it was going through UK customs, is that still the case or are you happy to go ahead with your order even if it passes through UK customs as your order will pass through UK customs? Please let us know and we apologise for not reaching out to you regarding this like we were meant to. Best regards, Tutto Lusso - Customer Support Edit: If you could also change your review to make it factually accurate that would be much appreciated. If you are unhappy we have no issue with you leaving a low rating as that's our fault but please don't include anything that isn't true.