Turntable LabReviews of turntablelab.com

Due to error on their end, I won’t be receiving a preorder copy of Josie and the pussycats. And a $5 coupon just feels more like rubbing salt on an open wound for the hassle I have to go if I ever want a copy now. I’m forced to work and spend more money now. Keep your lousy coupon

I am very disappointed with my experience with Turntable Lab. After returning my order, I expected to receive the correct refund. My original purchase was $218.95, but I only received $62.96 in store credit. I still have not received an explanation for why such a large amount is missing. I have sent multiple emails to customer service asking for clarification and assistance, but they have never responded. Being ignored after spending over $200 is unacceptable. A company should provide clear communication and explain any deductions from a refund. Instead, I was left without answers and without the full value of my purchase. Based on my experience, I cannot recommend Turntable Lab because of the poor customer service and lack of communication.

I ordered from Turntable Lab after seeing that they ship to Poland, with shipping and customs costs clearly shown at checkout. I ordered a few accessories and a Line Phono stand. The accessories arrived quickly. The stand did not. Without any notice from TTL, the UPS tracking updated the shipment as cancelled. When I contacted customer service, I was told shipping costs had suddenly increased, and I was only offered a 10% refund on a $200+ item. In reality, the stand was already in Poland, stuck in customs due to missing and incorrect paperwork from Turntable Lab. I was contacted by UPS directly and warned about storage fees. With no help from TTL, I had to handle the customs clearance myself, resulting in extensive paperwork and about $90 in additional import charges. After repeated follow-ups, Turntable Lab eventually refunded most of the order, including the VAT I had to pay. However, this only happened after a week of silence and once the issue had already been resolved on my end. Unfortunately, once the stand finally arrived, I noticed a major quality issue during assembly. The black finish rubbed off onto my hands and clothes, making the product unusable. To say I was frustrated at this point is putting it lightly. If you’re ordering from outside the US, think twice. Turntable Lab’s international shipping, documentation handling, and quality control are unreliable, and you may be left dealing with the consequences on your own.

We ordered a turntable for Christmas for my daughter. Right out of the box it did not work. The customer service sucks!!! Took them 5 days before they finally respond to a email because calling gets you no response. I finally got to return it. I shipped it and they received the package and it has been over a week they got it back and still have not received my refund!!! Do not buy from this company!!! Way over priced and customer service is crap!!! You can get all the same stuff from Amazon and much cheaper for the same stuff.

They sell few records, and they’re turntables are incredibly expensive

When I first found the site, I thought I had found a great solution for pickup up records online at fair prices. Everything after hitting “buy” has been less than stellar to put it lightly. They run a 4+ records deal for 10% as well as a 10% discount for signing up for email and text notifications. Somehow during my first purchase getting 4+ records I burned through my 10% discount at the same time for no additional money saved. I tried to call, the number on their website isn’t working. Great. I send an email. Days pass, I get a response after 3 days after touting a 24 hour 1 business day response time on their website. Customer support is more than useless. Unable to provide another code, unable to give a good reason why I shouldn’t have my discount code. Horrible experience. Shipping times also aren’t great if you are used to living in the 21st century. Orders can take up to 4 days (business days mind you) to ship and up to another week in transit. Mind you I live 12 driving hours away from where the items were shipped from. Maybe their warehouse is just so gargantuan that poor Billy needed the time to find A Moon shaped pool 2 LP 180G edition. At least nothing was broken when it arrived. Done with this company.

They sent me a broken turntable. I recorded a video of it, sent it to their customer service, and they asked me to ship it back. I shipped it in the exact packaging I received it in and they claimed the dust cover was scratched and they needed to take 15% off my refund. I didn't ask for a refund, I asked for a turntable that worked. They told me the turntable was "resalable" and not broken from their end. It was definitely broken, I tried several records and had a few videos of it playing incorrectly. They weren't helpful at all. I wouldn't shop there again. What a bummer!

Just bougth an MF Doom LP that is skipping, here is the answer that I had: That record is not supposed to do that. Because this is an international order I can't send a replacement but I can give you a partial refund of 15% for your inconvenience. I apologize for the defective record. Thank you for your patience and patronage. 15% refund for an LP that is worth nothing? It's joke, will never order again