TurkmenistanairlinestrReviews of turkmenistanairlinestr.com

It seems that the website got hacked. I was buying a flight ticket, went on paying and put all my details, but the payment was getting rejected by my bank with the response code 'fraudster'. I phoned up my bank and they said that they were blocking the transaction since I was trying to purchase crypto currency. So it seems the site got hacked.

Try to contact customerservice 2 times they did not speak english. They gave different number also didnot speak english. Dont fly with them.

This review refers to the travelagent turkmenistanairlinestr.com and NOT to TurkmenistanAirlines.tm. I purchased a flexible business class ticket, but when I had to change it because of a delay in job it turned into a nightmare. First it was not possible to log on to their web because their web require a 10 digit phone number while my Norway number is only 8 digits and my Turkmen number is 9 digit. Then, there is a change/refund procedure on their web who is not working. There is no link behind several buttons on their web, and most of the click-buttons described in their procedure does not exist. I tried to call them more than 30 times during a week, but they never picked up the phone. Finally I reached them on e-mail just to get a reply that they could not change the ticket (pure fraud) but advised me to go to a Turkmenistan Airlines office. So I did, but they couldn't help me either because my ticket was bought in another currency. So summary. DO NEVER BUY TICKETS FROM turkmenistanairlinestr.com.

unfortunately we booked with them… the flight will be next week… but the experience with them is already aweful. looks like they are all sleeping and don’t care at all. we have a question about our flights… BUT when you call them (10 times already)? nobody is answering the phone…. when you email them (also 10 times alteady), either to their head office or frankfurt airport mailadresse…. nobody is answering now we are really scared about our flight with them next week. NEVER AGAIN

Pessima compagnia aerea, veramente inaffidabili! Dovevamo volare da Pechino a Milano e due tratte del volo erano gestite da questa compagnia (Asgabat e Istanbul). Appena arrivati all'aeroporto di Pechino in mattinata abbiamo scoperto dal tabellone partenze che il nostro volo era stato posticipato di 7h (doveva partire alle 13:30 ma nessuna informazione ci era arrivata dalla compagnia aerea e inutili anche tutti i successivi tentativi di mettersi in contatto con loro). Chiaramente il ritardo comprometteva tutto l'itinerario. Dopo poche ore abbiamo scoperto che il volo era stato ulteriormente posticipato a 9h e siamo riusciti a parlare con lo "staff" della compagnia aerea solo in serata quando è stato aperto il check-in. Al check-in c'era un solo addetto della compagnia e il resto era personale dell'aeroporto che non sapeva nulla sul volo. Durante il check-in non erano neanche sicuri che il volo sarebbe partito con il nuovo orario indicato e non sapevano dirci a che ora saremo potuti arrivare nel successivo scalo per poi cercare di organizzare i successivi voli. Il tipo dello "staff" veramente non sembrava minimamente uno che lavorava per una compagnia aerea e non ispirava nessuna fiducia. Alla fine abbiamo dovuto comprare un altro volo perdendo tutti i soldi del biglietto perché con queste compagnie "esotiche" non è neanche possibile chiedere il rimborso. Veramente una situazione mai vista e vissuta in aeroporto, mi chiedo come possano ancora lavorare questi. Compagnia aerea da evitare assolutamente!

I worked in Turkmenistan for 4 (2014 - 2018) long years. A dreadful country and regime that is reflected by their flag carrier Turkmenistan Airlines. I flew with them in business class on their 777's and 737's between Birmingham and Ashkhabad and it was always an "adventure". Terrible inedible food, crew smoking in the toilets, cockpit door wedged open, arguments between which pilot was flying the plane, drunken crew members staggering around the cabin. On one flight to the UK 2 of the relief crew had a fist fight.... In the end I found that the best way to cope with the flights was to get as drunk as possible before boarding the flight and fall into a drunken sleep so that if there was an emergency I would be oblivious to it. In the end I threatened to resign from my job so my company started flying me Turkish Airlines. I put a report and photos into the UK CAA. I don't know if these helped but in 2019 Turkmenistan Airlines was banned from UK and EU airspace due to safety concerns. My advice - NEVER EVER fly with them..