TUMIReviews of tumi.com

Low prices, but low quality. Saying so true "You get what you pay for". This company also charged my card before the items were shipped. One week after my order was placed, I received an email stating that an item was no longer available. However they had already taken the money from my account. Amazon puts the charge on your card, but it is not completed until after you receive your order. NOT this company! It also took 3 times longer then it would have with an Amazon. Too many issues with this company.

In 2007 or 2008, In New Jersey USA, I bought myself a Tumi roller case and computer bag. I travel 100-200 days per year, in 2023 the set started to show that it was a little tired. I walk into the Tumi store in Munich (I moved in the mean time), to buy a new set. The staff asked what was wrong with the current set and commented that after 15+ years these items could be fixed. I told them that due to the amount of travel that I do, I could not do without a travel set while the repair was talking place. No problem, we will provide you a free "loaner" set until your set is back from repairs. I was blown away by this lever of service after so many years, in a completely different country. Today I picked up my own travel set from the store and I felt that the (travel) world must know about Tumi's customer service. Now from a business point of view this may not look like the best approach but in t'row's sustainable world, this is the way to go. Wrt, I have kids and when they start working they deserve a Tumi set as well, because Tumi's will probably take care of them as well as they did for me. So in the end, Tumi will end up selling 3 extra travel set because of their customer service and sustainability approach, apart from their great products as well.

My boyfriend purchased a check-in bag for me for $1500 (monogrammed) for my birthday (summer 2022). I took it on one trip to Europe that summer and the bag was significantly damaged after two flights and a few train trips and when I sent it to Tumi for repairs they said it could not be repaired and offered me a $475 credit (e-gift card). I reluctantly agreed to the credit since the lock was deemed unrepairable. I then ordered a carry-on bag by mistake using my credit and with an additional charge on my credit card. On 11.28/24 Tumi processed my return and I immediately received a credit for the charge on my credit card but was notified that I would get a gift card mailed to me for the remainder amount, $475 initial credit, that I had used to purchase the carry-on. One month later, after at least 4 calls, I am still waiting for my gift card. During my last call I spoke to the same woman who had answered my last call (Faye) and she informed me that they were had not mailed my card as they were waiting to hear from me about facilitating a purchase for me. I don't know if they sincerely don't care about my situation or if they are completely incompetent. Do yourself a favor and purchase your luggage from a company who cares about customer service not TUMI.

Tumi, once my favorite, has proven to be a colossal disappointment. Six bags later, I encountered abysmal quality and appalling customer service. My suitcase's wheel detached with minimal use, and Tumi had the audacity to charge me S$150 for replacement. Save your money, steer clear of Tumi, and invest wisely in Briggs and Riley. Don't bother engaging with Tumi staff—they couldn't care less about customers and are mere puppets executing the company's predatory policies. I've stopped recommending Tumi; go for Briggs and Riley for a worthwhile investment.

I have bought more than a dozen Tumi suitcases over the years. Unfortunately this company has gone into the toilet. Tumi used to be synonymous with quality, service and integrity. Today their products are mediocre at best and they barely stand behind them. Wheels last a few years and then they charge $100 to replace them! I will never buy another Tumi.

I bought one 3 pc set of Tumi luggage for 2k because I travel a lot and was tired of seeing my luggage beat up after only 2 years. Tumi did hold up for years. However, when the zipper recently broke I thought I’d cash in on my life time warranty. “Sorry, but Tumi was sold to another company, so we won’t honor that”. Another bag they said they simply can’t fix. Ok. Off I went to TJMax where I purchased TWO 3 piece sets of beautiful matching luggage for under 400$. So far they’re holding up quite well. I could literally replace my one set 9 times and still not have paid what Tumi costs. Replacement is wasteful, but Tumi has to make their alternative make “cents”.

ottimo servizio di assistenza su una valigia dove si era rotta una ruota. Spedita e riparata nei tempi previsti

Very disappointing - won't buy Tumi luggage again. I checked my luggage on a recent flight and when it came back on the luggage carousel, the top handle was missing. Because of Tumi's lifetime repairs, I drove to the store to get it repaired. At the store, they informed me that I would have to pay $25 to send the luggage in for repair. A couple weeks later, I was notified by email that the repair would cost $35, plus another $25 to ship it back to me. At that point, my cheapest option was to decline the repair and spend a total of $50 just to get my broken luggage back? Total scam!