Tumama KidsReviews of tumama-kids.com

I have not received my package

I have a Tumama whale phone and it was great up until some of the toys buttons start making child moaning sounds???? and or another button just has a baby wailing for his mom in the background. not cool. defintley a snuff toy.

Extremely smelly toy. Very poor customer service. BEWARE returns not free. And not clearly stated anywhere. Would NEVER buy for my. Family.

No he recibido mi paquete, y la empresa de reparto no responde al telefono no email

Sehr unseriöser Shop. Die Website entspricht nicht den deutschen Gesetzen: Es gibt kein Impressum und der Anbieter ist eine chinesische Firma, die das bewusst verschleiert. Keine klaren Hinweise zu Rücksendungen, und erst nach dem Kauf erfährt man, dass man teuer nach China zurücksenden muss. Zudem verlangen sie unzulässige 25 % „Bearbeitungsgebühr“. Absolut nicht empfehlenswert.

Dear Tumama Customer Support, I hope you are doing well. I am contacting you regarding my recent order #PO1544TK. The tracking status shows that the parcel was delivered, but when I checked, it was not at my address. I have not received the package. Could you please look into this issue and advise me on the next steps? I would appreciate your help in locating the parcel or issuing a replacement/refund. Thank you for your assistance. I look forward to your prompt response. Kind regards, Inderpal Singh

Ordered this for a birthday present. Was not aware it would take 6 to 8 weeks to arrive. It said it had been dispatched but not from China. Really misleading and not yet arrived. Cannot cancel order so requested a return but the charge you a fee fir this on top is postage back to China. Buyer beware

Dear [Customer Service / Name], Ten days ago, I placed an order through your website, and I still haven't received it. I chose to order from your site because it stated a delivery time of 4–5 business days, which has already passed. Could you please provide an update on the status of my order? Thank you in advance,