Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
12 reviews
tulu.ioSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TULU is a tech-enabled amenity designed to elevate the resident experience. Our self-service smart units offer on-demand access to premium rentals—like Dysons, e-scooters, and gaming consoles—alongside convenience shopping and printing. With no build-out required and full operational management included, TULU helps properties increase engagement, improve retention, and drive NOI.
tulu.io (tulu.io) has 12 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
12 approved reviews, newest moderated first
Great company and good customer service.
By Paul O.
Response from tulu.io· May 19, 2026
Hi Paul, Thanks so much for the kind words — it means a lot to the whole team. We'll pass this along to our support crew, who'll be thrilled to hear it. Enjoy using TULU! — The TULU Team
Wanted a $1 bag chips from their machine. They force you to download their app, which I am ok with; but then you're forced to subscribe to their service, which I don't get. I'm already paying for whatever I'm buying (or renting) from their machine. Why do I also have to pay extra? To make matters worse, they default to an annual subscription for $60/year. Somehow for $1 bag of chips, I had to pay $61! I don't even live in the building and will never use the machine again; but that didn't seem to matter to their customer service team (they asked me for 'proof' that I didn't live there - crazy). Finally got $50 refunded after way too much back and forth, and with a note extolling me not to ask for this again. Say what?!
By Jeff
Response from tulu.io· May 19, 2026
Hi Jeff, Thanks for the detailed write-up — and we're sorry the experience landed this far from where it should have. A bit of context that may help: TULU isn't a public vending machine. It's a resident amenity — the machines are placed inside buildings as a service for the people who live there, which is why the model is built around a membership rather than a pay-per-item transaction. For residents, that membership unlocks the full set of TULU services in their building (rentals, household goods, etc.) and the math works out. For a visitor grabbing a single item, it's genuinely the wrong fit, and we understand how that came as a surprise — especially with the annual plan defaulting on you. We'd also like to close out the remaining balance you're still out of pocket on. Please email [email protected] and reference this review — we'll process the rest of the refund, no further proof required. — The TULU Team
Garbage. The app shows available TULU credit in the wallet and clearly displays it above the payment method, strongly implying that it will be used for the purchase. Despite this, the credit was ignored and the amount was charged directly to my bank account. Only after the transaction did the credit magically become zero. Whether the credit was technically expired is beside the point: **showing expired credit as available is misleading and unacceptable**. This is a clear lack of transparency and results in a very poor user experience. Customer support failed to properly read or address the issue and provided generic, dismissive responses. I will never use this service again and strongly advise others to stay away.
By Saverio
Response from tulu.io· May 19, 2026
Hi Saverio, Thank you for taking the time to lay this out so clearly — we hear you. You're right on the core point: if the wallet displays credit prominently above the payment method, a user should reasonably expect it to be applied at checkout. Whether the credit was technically expired or not, the experience you described — credit visible right up until the moment of purchase, then quietly zeroing out after the charge — isn't the level of transparency we want, and that's a fair piece of product feedback we'll be taking seriously. We're also sorry the support response felt dismissive. A specific, well-articulated issue like yours deserved a specific reply, and we'll be reviewing how that conversation was handled. We'd like a second chance to make this right. If you email [email protected] and reference this review, we'll take another look at the charge and the credit personally — with full context this time. — The TULU Team
In late 2024, my apartment building replaced their free printer/scanner with a Tulu printer which requires residents to both buy an annual or monthly subscription and pay for every page printed. FedEx's printers weren't working, so I bought a Tulu membership to use their printer, despite being annoyed that the printer was no longer free. The Tulu printer would not turn on. I contacted support who responded promptly and kindly. They had me troubleshoot the printer on my own (e.g. did you try turning it on and off?). After a bit, I had enough and asked for a refund since I needed a reliable printer and obviously this wasn't it. They refunded me for the print job, but would not refund the subscription. I had just bought the subscription a few minutes earlier for the sole purpose of using the printer that day. The fact that the support rep and even their manager would not refund me for a subscription that I couldn't use due to their own error is a poor business practice. I contested the fee through my credit card company and received the money back through their process. From this experience, I've acquired a deep distain for Tulu. I do not like that Tulu requires you to pay for a subscription and each print job to use their completely average, unreliable printer. I do not like that their support team cannot refund someone who was not able to use their service as advertised. I would be happy to see Tulu removed from my building.
By Michele L.
Response from tulu.io· Jun 24, 2025
Hi Michele, Thanks for sharing your experience. We're sorry the printer didn't work when you needed it most - that's really frustrating. When you reached out, we refunded your printing charges right away and escalated the technical issue. We also added a $10 credit to your TULU wallet as a gesture of goodwill. Your subscription was purchased just before the issue occurred. As outlined during sign-up, TULU subscriptions are non-refundable once activated - this helps us keep our membership model sustainable for everyone. We know this doesn't change your experience, but we're constantly working to improve our service reliability. Your feedback helps us do better. Want to give us another try? We'd love to offer you a 3-month free membership and reinstate your $10 credit. Just reach out at [email protected] or through in-app chat. Thanks for using TULU! The TULU Team
