Tulle & ChantillyReviews of tulleandchantilly.com

I had a really good experience with my dress. Based on my measurements, I ordered a size up from my usual size. The fit is great. Quality is great. Built in corset is an added bonus I wasn't expecting. My sister ordered a dress too, also one size up, and no problems other than needing it hemmed. I was unaware that the company was not a US-based company, which was a factor when we were looking at ordering dresses online. We lucked out here and are pleased

DO NOT USE THIS COMPANY! I found this company online and LOVED their dresses. They looked so much more beautiful than many other dress companies. Two of my bridesmaids measured themselves and ordered their dresses. Unfortunately, they didn't fit the way they were supposed to, so they emailed customer service to return them and get the next size up. Sophie has the audacity to suggest that both girls SELL their dress in their local area and they would get 10 PERCENT off the new one. Unacceptable. I am embarrassed I chose this company for my bridesmaids. I have a bunch of engaged friends and I've warned them all against it.

I love my dress! And more importantly, the bride loves it! Its the perfect color, arrived very quickly (because I didn't do custom, I just ordered a size up from my usual size) I need a hem and a little taken in but that's because I am done nursing my youngest and wasn't sure about the boob situation. It's beautiful and really great quality.

Beautiful! Custom made dress. Excellent quality and service I recently had a dress made for a black tie ball. I chose a custom size (at no extra cost), as I’m an odd shape.... I had very professional communication pre purchase (over chat), then follow up via email. I then received a notification that it had been shipped approx after 1 month after the order was placed. When I opened the the packaging. It was packed carefully and professionally (it’s a sequined dress). I tried it on and it was a perfect fit . It was beautiful material. It was better than the photos online. Quality is great, as well as the workmanship (sewing etc). I wouldn’t hesitate to order again.

My bridesmaids and I did customized dress sizes instead of the ones they provided for us since my bridesmaids have all different shapes. When I received the dresses I was horrified! The dresses did not fit my bridesmaids according to the measurements we gave them. I emailed them to tell them my concerns and they said they could not do anything about it. I suggested them giving us a refund if we altered it ourselves since it was their fault for making the dresses the wrong sizes. That way my girls don’t have to spend another $50 on top of their $140 they spent on the dresses already! They offered partial refund (which to them means a max of $150. No more than that.) I had no choice. Some was better than nothing. The total cost of the girls alterations were a total of $350. I took photos of all the receipts and emailed it to them. They informed me to wait a month for my refund. One month later I email them that I never received my refund. Mind you I had had it at this point. They then inform me that they forgot about my refund and it was never processed and that I would have to wait another month! Seriously?! I already waited a whole month for my refund and within that time they couldn’t check on it to make sure it was going through? They had 30 days to get on it but completely forgot! So basically I waited a whole month for nothing. I’m still currently waiting for my refund. My advice?! Go to a shop where you can physically talk to the employees. Over email is not helpful at all. Don’t risk it. I regret ever buying my bridesmaids dresses at this site.

I have ordered one of the bridesmaids' dresses as my wedding dress because I was looking for something simple and elegant yet tailored to my measurements. Great customer service: when I realized there was a wrong date on my request, the customer service immediately changed it and still made it in advance before the wedding. When I received the dress by mail, I could not be happier: it was very good quality, wonderful color, it fitted me perfectly. I instantly called my mom and danced in front of the camera :) Tulle dresses are great for your pictures too: they add this airy magical feeling to pictures. I would totally recommend Tulle and Chantilly to anyone who wants a great dress tailored to you. Thank you so much for making a perfect dress!

I hate not being able to try on dresses but the bride insisted we use this company. Delivery came way sooner than expected and the color of the dress is exactly what the bride wanted. Having given them my exact measurements the dress is too big in my bust and waist and basically looks like a am wearing a curtain. I'm just disappointed I have to spend more money on alterations than what I paid for the dress.

Wow, I can't believe this ordeal is finally over. Please avoid this company at all costs. I ordered 5 custom-made bridesmaids skirts. Prior to ordering, I confirmed with Sophie that a few of the girls had biggest hips and wanted to ensure the skirts would fit well. Sophie assured me that, if we added 1 inch to the hip measurements, the fit would be good. We received the skirts and none 1/5 fit properly. For the two girls with larger hips, they were unable to get the skirts on. Additionally, all the skirts were too long and would have to be hemmed. When I approached the company, they said that a refund would not be issues because the skirts were custom made and suggested I take them to a tailor for alternation, for which they would pay a portion. I took the skirts to a tailor who measured the skirts and informed Tulle and Chantilly that there was not enough fabric for the alternations. In fact, the skirts were 5-7 inches too small in the hips. The company finally admit that when they send the skirts to the factory, the tailors simply used the waist measurement and made the skirts according to a pattern - THE SKIRTS WERE NOT CUSTOM MADE. Despite this, they continued to offer no solutions and suggested I had to return the skirts at my own cost (over $200 to send from Canada to China). At this point, I had opened a dispute with Visa who was helpful and provided me with the steps I needed to take to ensure I would get my money back. Almost 2 months later, I received a refund but I believe this was only due to the involvement of Visa. If you choose to risk purchasing products from this company, I recommend using Visa/Mastercard/etc in order to protect yourself in the event that this happens to you. Additionally, the skirt fabric was very cheap and the skirts were poorly made. They did not have the finished look of a professional skirt and the price tag of $136CAD is absolutely NOT worth it. You can find better quality, better service, and better results elsewhere.