TransunionReviews of tui.transunion.com

I attempted to switch my phone company - FIVE TIMES without any luck as trans Union has to experiment with AI - CIAM.TUI - is responsible for this fiasco. As a retired CIO, I know a few things from experience. I hope Trans Union' AI does not BRING YOU DOWN.

Equifax exposed all of my information and family's information including my SSN. Someone tried to open an account with Discover Card in my name using my SSN. Discover card said they would remove the HARD inquiry but not the soft and told me they would mail me a letter and i need to contact all 3 credit bureaus to have the soft fraudulent inquiry removed. i called transunion who refused to help me. i was told i need to MAIL certified copies of my ID, Address, the letter from Discover and other documents. I asked for a manager 4 times. I am not paying money to remove a fraudulent inquiry. Transunion put me on hold and left me there for 20 minutes and never returned. I hung up and reported Transunion to BBB and posting here so people are aware of how they treat customers and how Transunion wants you to pay money out of pocket to CORRECT fraud on your credit report.

Incompetent company with horrible customer service and trash website, the only reason all of this is going and they are not out of business deceds ago is because they illegally hoard people information, I've never allowed them to track me, never signed up for their services, never agreed to ever interact to them, yet they hold my information.. Illegal practice from garbage company that should never exist in a normal world

What is the sense in filling a dispute and TransUnion just keeps coming back with the same answer the account belongs to you,Well yes that's why I am disputing that their being crooked by just keep adding interest without closing the account like I keep saying people need to Sue all these credit reporting companies because they are for companies not the public!!!!

I have been having a great deal of trouble for several months with logging into my account and accessing my credit information. I have spoken to a dozen representatives who keep transferring me to other departments and getting disconnected. Customer service definitely needs to be retrained on customer service. Now they are telling me it's going to take some time before they can correct their issue so I can access my information.

Ended up with their credit/identity monitoring due to the TicketMaster data breach -- It is Useless! NO alerts to date versus a dozen from the Experian monitoring service that I also have. All alerts were info on the "dark web" and all related to TicketMaster. TOTALLY USELESS (and was a hassle to set-up). Thanks for NOTHING TicketMaster!

Poor customer service- non sympathetic to fraud. Phone system was sub par and I didn't get a confirmation number like I did with the other 2 bureaus.

I was notified by Ticketmaster of a data security breach and provided a code to log on to mytrueidentity.com to enroll in credit monitoring. On different days 9/17-21/24 I spent about two hours explicitly following mytrueidentity's directions to no avail. I tried at least 7x to enroll and even called their reps twice who couldn't help me. Their reps sounded like they were in India. The error codes (03 a few x and 011) on their enrollment site didn't help. The second rep repeatedly promised me that a supervisor would call me in the next 72 hours. It's now past that and I received no call. Since their enrollment failure was a waste of my time, I suspect that their purported credit monitoring is a farce as well. I thank God for sparing me from this terrible company's own suspect activities.