Tuff ShedReviews of tuffshed.com

Marco and his team were amazing. They worked tirelessly to get my large shed completed. They were professional and they knew what they were doing. They are the Orlando Tuff Shed team, but they drove to Vero Beach to get this done. I would highly recommend them to my friends and family! AWESOME WORK!!!!

We bought a shed in 2023. In March 2024, we discovered leaks. Repeated calls and no fix. Going through 4th time to fix it.

The Tuff Shed houston TX center at 290 and Wright rd in Houston is a ripe off. I ordered a replacement door on a 4 year old shed, paid $462 for the replacement door. The service manager, Tyson, didn't want to send someone out to measure it but said he could tell.me over the phone how to measure it. Then it came and didn't fit by more than 4 inches!! They remade it and sent a 1-week employee alone, he called tyson a few times, to install resulting in a door that: 1) doesn't close, 2) 80# door hinged hung with 1 inch screws in pine deco border not 2x4s that short screws didn't reach 3) door handle sideways 4) door visually crocked in opening 5) didn't even clean up their work area of the debris, had to come back next day after I called. After numerous complaints to office/Tyson now I'm stuck with a door that doesn't shut at all!! What a waste of time and money, terrible company! Stay away because they'll leave you worse off than you started then ghost you when customer needs a solution!! Sept 12: Finally I got a response from corporate Tuff Shed company, probably BBB escalated the issue because local branch on Wright rd in Houston didn't solution anything. I have accepted a solution of local Tuff shed re-installing the door properly, this is the original solution I was asking for since July. I hope, even that they are being forced by BBB, they follow thru with the agreement to finally do this right. I'll find out someday! Fingers crossed!

Lets start with just very poor installation and, if I could give negative stars I would. Window trim cracked while cutting but installed anyway. Siding and corner trim keep sliding down. Wrong type screws used on the door with water based paint so rust keeps coming through. Roof...shingles run off about 2" to 3" from one end to the other and, on a 12' span it really looks like s#%t. Repair man has been out several times but, can't fix the roof, can't fix the trim and what has been fixed keeps popping up again. I could have gotten something like this for 1/4 of the price from a handyman in town!

Just bought a tr-700 12/12 from the Home Depot in Riverdale nj from Paul Great guy very knowledgeable every question we had he had answer for took his time explaining everything I told him what I was going to put in the shed he gave his recommendation and we went with it highly recommended

Tuff Shed. My first encounter was with Tony (sales) Excellent. Tony work with me by phone and interactive online design process put together shed that suited my needs. As far as the delivery A++ to Remi were on time, professional, polite, took precaution not to damage lawn and took time to set the level and location right where I wanted it. Thanks Remi. Excellent customer service. Hey everyone you want be disappointed. Future Tuff shed customers ask for Remi for install. Thanks again. Patrick

We engaged Tuff Shed to build a custom structure for around 25k. We had previously purchased 2 structures and had received good advice and good service. This time around, we were assigned a young salesperson to help us with this new project. He proceeded to give us poor advice on a variety of issues, offered limited information, failed to go over a number of key issues with us and we struggled to communicate promptly. When there were issues during the final production, we got a lot of pushback from the Tuff Shed team. We were told that, like it or not, we got what we paid for. Ultimately, the finished project wasn't quite finished and when we tried to resolve it, we were generally blown off. We will never do business with this company again. They are obviously a large bureaucracy with many layers. It's hard to say where "the buck stops" but it is clear they didn't care about keeping us as customers. We received no follow up calls. No check ins. Just a notice that they'd automatically charged our credit card for the final installment. On the upside, the subcontractors who actually built the structure were outstanding. They were friendly, reasonable and were happy to explain every little thing. We've learned that it's better to work with locals from our own neighborhood than with a big, faceless chain like Tuff Shed.

My first encounter was with Jeff (sales) he was very helpful. I was there less than 1/2 hour and had a good idea what would suit my needs. As far as the delivery the 2 men were on time, professional, polite, took precaution not to damage lawn and took time to set the level and location right where I wanted it.