Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
384 reviews
TSM AquaticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Why TSM?TSM operates the largest aquatic super store in the U.S., with over 10,000 sq. ft of saltwater fish and coral. The facility was built to receive, quarantine, and house the highest quality marine life. Here at TSM we understand that the key to a successful aquarium begins with healthy livestock, and we pride ourselves on one of the most comprehensive quarantines in the industry . Upon arrival at our facility, all newly acquired fish receive a series of dips and baths to reduce their initial parasite loads. Once added to their designated quarantine system, the fish receive their first of three rounds of Praziquantal. Copper is raised to therapeutic level and maintained there for a minimum of 30 days. Daily testing with laboratory grade equipment ensures that a consistent level of copper is maintained. While in quarantine, the fish are conditioned to accept readily available frozen food items. Our invertebrates are maintained in fishless systems to reduce the possibility of parasite transmission. We will not sell any livestock that we know or suspect to be unhealthy. We maintain our systems and ship our livestock at a salinity of 35ppt. Our knowledgeable team has over 20 years of combined experience working in public aquariums alone, and decades as hobbyists.
TSM Aquatics (tsmaquatics.com) has 384 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 357 reviews with 5 stars · Clear filters
I am very impressed with TSM Aquatics and will definitely be purchasing from them again. Communication was great, packaging was great and I received a beautiful fish. He/she is very healthy and ate right away. Thanks so much!
By Kelly A.
I ordered a Longnose Hawkfish from TSM Aquatics and I must say, I really could not be happier. He arrived beautifully packaged, lively, and plump! I will use TSM for any fish that I get in the future.
By Noah M.
Healthy livestock, and great service.
By Brett J.
Great store. Great fish. Great experience.
By Chad
Fantastic experience
By Timothy M.
After 20 years away from this hobby, my only condition to come back was if I can do it right this time and trust who I partner with. Choosing TSM Aquatics was the best decision for fish orders. All my fish will come only, and only, from TSM Aquatics. Their shipping practices spoke very loud and clear on how they care for the animal they have and the customers they serve. There is not a single bad thing I can say at all. Customer Support ---------> Five Stars Dependability---------------> Five Stars Shipping---------------------> Five Stars Will I purchase again-------> Would be crazy not to and already ordered my second set of fish. Overall Satisfaction --------> ROCK STAR Thanks TSM Aquatics :) :) :)
By John V.
Excellent customer service!!!
By Tanner S.
Great customer service from TSM! I had requested delayed shipping due to extreme cold temperatures and they worked with me and held my order for nearly 3 additional weeks with great communication back & forth during that time via email. Fish and inverts arrived healthy! Will order from TSM in the future.
By Lucas H.
