Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
126 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Intuitive, easy to use employee time tracking.Employees can track time anywhere, any way they want—using a computer, mobile phone, tablet, GPS-enabled app, text, dial in number and so much more—with clock in / out punch card or manual timesheet flexibility.Managers can see who's working, where, on what projects - all in real-time. Plugged into QuickBooks, Sage, ADP, Paychex and more, TSheets syncs up real timesheet data for faster, more accurate payroll, billing and invoicing.
TSheets (tsheets.com) has 126 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
126 approved reviews, newest moderated first
Leave it to Intuit to completely ruin a great app. On top of all the login, security update and sync issues Admins no longer have the ability to assist their employees. And then you go to try and reach customer service...good lord. Intuit definitely took that over as well. I used to get great customer service from TSheets...no longer. Now it's all the standard crap that never seems to resolve an issue.
By Sheri W.
Changes have been made and it’s awful. Log in is tedious. Problem after problem and impossible to get in contact with. Since they are based in the us they only operate pacific making contact even harder. I will be cancelling my subscription and taking my business else where. It’s a real shame to have to do this as when it works it works great!
By Sean
Used to be five stars...the last set of changes will have me take all my clients away from them. Currently that would be three large companies and three smaller companies. Textbook classic - acquisition ruins company in a revenue grab.
By Annie N.
We have used this service for about a year and now we have employess that cannot even login. After waiting on hold for a minimum or 30 mins each time I am told it is now linked to an employees personal account? How does that even HAPPEN! We are bailing on this since it doesn't even do the simple task of keeping track of time any more.
By Sharlene
We have been using it for 8 years now but will be switching to another system starting January. Customer service is inexistent. Other than a 2-hour wait on a chat window, there is no way to actually talk to any body. The number listed on the website is a generic helpline for ALL intuit products and they hang up on you after a few minutes.
By Malcolm L.
Used to be a good product but since they were acquired from Intuit they have went downhill. Now charge annual contracts with no refunds even if the software isn't a good fit and prices are rising. New log in process is problematic too. We've switched now to a UK competitor TimeKeeper and saved our monthly bill hundreds, and personally, I prefer this new product better.
By John
I have had TSheets since 2016 and loved it. This new privacy update is a mess. All subcontractors can’t access their accounts. The agents from TSheets can’t fix it either. They send a reset password, but the system doesn’t recognize their phone number or email so they can’t even get past step one.
By Hilary J.
This company is horrid now! Used to be amazing with awesome customer service people. I would have rated 5 stars now zero stars. I have issues all the time and literally today was told they could not help with an issue which is for the last 2 days it is clocking my employees out at random times. He asked me to have my employees generate a report and send it to someone as they could not fix it in real time and said he could not help me??????? I also have had an issue for months where the time wont even transfer over so I have to write down manually everyones times and after hours and hours on phone still no help with this either grr!
By Danielle H.
