PuraReviews of trypura.com

Response from Pura· Sep 20, 2026

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with your subscription, devices, and fragrances. We did reach out requesting some additional information so we could locate your account and review your experience more closely. Unfortunately, we have not received the requested information, which means we’re unable to identify your account or personally address the concerns mentioned in your review at this time. We’d still be happy to take a closer look. If you’re willing to provide the requested account information, our team can review your subscription history, device concerns, and any charges associated with your account so we can provide a response specific to your situation. We appreciate the feedback and hope you’ll give us the opportunity to help. Best, Pura Customer Care

Response from Pura· Aug 14, 2026

Hi there, we’re sorry for the frustration you’ve experienced with your recent deliveries. Having one order lost and then being left wondering whether the replacement will arrive is understandably disappointing. We work with multiple shipping partners depending on the order and destination, and we expect packages to be delivered reliably regardless of the carrier. We appreciate you sharing this feedback, and we hope your replacement arrives quickly and without any further issues. If anything does come up with the shipment, our team is happy to make sure you’re taken care of.

Response from Pura· Aug 14, 2026

Hi Jeani, we’re sorry for the frustration with your delivery experience. We completely understand how disappointing it is to be home expecting a package only to see an unsuccessful delivery attempt. While we work with multiple shipping partners depending on the destination and order, we still expect every package to be handled and delivered reliably. We’d be happy to look into what happened with this shipment and make sure you receive the refills you ordered. Please reach out to our Customer Care team with your order information so we can help get this resolved.

Response from Pura· May 25, 2026

Hi Heather, thank you for sharing your experience with us. We're really sorry to hear that things didn't go the way they should have. What you've described is not the experience we want for our customers, and we completely understand your frustration. We've already reached out through Trustpilot to get your information so we can look into everything more closely and make this right. We hope to connect with you soon.

Response from Pura· Sep 25, 2025

Thank you for sharing your experience with us. We’re truly sorry to hear that the system didn’t meet your expectations. We’d love the opportunity to earn back your business and provide you with a better scent experience. Please don’t hesitate to reach out to our support team, and we’ll be more than happy to explore what we can do to make things right.

Response from Pura· Aug 19, 2025

Hi Brenda, thank you for sharing your experience. We definitely want to make sure you’re getting the absolute best from Pura, and I’m sorry to hear this hasn’t been the case. The scents should be lasting and enjoyable, so we’d love the chance to take a closer look at your orders and see if this is tied to a specific fragrance or something else we can help resolve. Please reach out to our support team directly with your order details, and we’ll be more than happy to investigate further and get this sorted so you can fully enjoy your scent experience.

Response from Pura· Jan 21, 2025

Hello Sharon, Thank you for sharing your experience and for being a loyal Pura customer. We’re glad to hear you’ve enjoyed using your devices and scents, but we’re truly sorry for the repeated delivery delays you’ve experienced with your subscription orders. We understand how frustrating it can be to wait weeks for your orders, especially when timely delivery is such an important part of the subscription experience. While carrier delays can sometimes be outside of our control, we take full responsibility for ensuring that our customers receive their orders promptly. Your feedback about our delivery service is invaluable, and we’re actively evaluating our shipping partners to address these ongoing concerns and improve delivery times. We also regret that the delays impacted your overall experience to the point where you felt the need to cancel your subscription. While we understand your decision, we’re deeply disappointed that we didn’t meet your expectations. Please know that your feedback has been heard and will help drive the changes necessary to better serve our customers moving forward. If there’s anything we can do to assist with your remaining orders or if you’d like to share additional concerns, please feel free to reach out to us at [email protected]. Thank you again for your honest feedback, and we hope we can earn back your trust in the future.