PuraReviews of trypura.com

Response from Pura· Jun 23, 2026

Hi Ashley, thank you for sharing your feedback and for providing your contact information through Trustpilot. We'd like to learn more about your experience and will be reaching out to you directly via email. Please keep an eye on your inbox and we look forward to connecting with you.

Response from Pura· Jun 15, 2026

Hi Alexandra, thank you for being a loyal Pura customer and for taking the time to share this. We're really sorry to hear about your experience, especially the unexpected order and the difficulty trying to cancel it. That's not at all how we want a long-time customer to feel. We've reached out to you through Trustpilot to get your information so we can look into this personally and make it right. Please keep an eye out for our message.

Response from Pura· Jun 15, 2026

Hi Franchesca, thank you for sharing this so honestly and for your patience throughout what has clearly been a really frustrating experience. You deserved answers and resolution much sooner than this and we're sorry that hasn't happened yet. We're glad the diffuser replacements are on the way but we hear you that the fragrance concern is still open and that matters to us. We've reached out to you through Trustpilot so we can get your information and make sure we address everything properly. Please keep an eye out for our message and we look forward to making this right for you.

Response from Pura· Jun 10, 2026

Hi Salleena, Thank you for sharing your information with us. We also wanted to clarify that a subscription is not required to use your Pura device. You're welcome to purchase fragrances as you go without any commitment. We'd love to help you get everything set up and make sure you're able to enjoy your purchase. Feel free to reach out to us at [email protected] and we'll be happy to walk you through it!

Response from Pura· Jun 4, 2026

Hi Justin, Thank you for sharing your experience and we're really sorry to hear your car diffuser stopped working. We completely understand how frustrating that must feel, especially after years of loyalty and investment in our fragrances. We did want to share some helpful information here. While our devices do come with a one year warranty, active Pura subscribers are covered under our lifetime warranty. So if you have an active subscription, there may absolutely be something we can do to help get you taken care of with a replacement. We've already reached out through Trustpilot to get your contact information so we can look into your specific situation and see what options are available to you. We'd love the chance to make this right and keep you in the Pura family.

Response from Pura· Jun 3, 2026

Hi Lex, We're really sorry to hear about your experience. Missing orders and feeling like you couldn't get the help you needed is absolutely not what we want for any of our customers, and we take this seriously. We've already reached out through Trustpilot to get your contact information so we can look into everything personally and make this right. We hope to connect with you soon. Edit: Hi Lex, We completely hear you and we understand why that feels frustrating. We genuinely want to look into your missing orders and get this resolved for you, but we're unable to locate your account with your name alone. Could you share your email address through Trustpilot so we can track down your account and get to work on this right away?

Response from Pura· May 31, 2026

Hi Alexandria, We're really sorry to hear you feel this way. This is absolutely not the experience we want for any of our customers, and we take feedback like this seriously. We've already reached out through Trustpilot to get your contact information so we can look into your situation personally and make things right. We hope to connect with you soon.

Response from Pura· May 25, 2026

Hi Danielle, thank you for sharing this with us. We're really sorry to hear that the experience hasn't been what you were hoping for, and we completely understand how frustrating that feels especially when you were genuinely excited about the product. We've already reached out through Trustpilot to get your contact information so we can look into your situation more closely and see how we can help. We're looking forward to connecting with you soon.