PuraReviews of trypura.com

Response from Pura· May 23, 2025

Hi there, We’re really sorry to hear about your experience — this is definitely not the kind of interaction we want anyone to have with our app or our support team. We’d love the chance to make this right. If you’re willing, please share the email address you used when contacting us so we can look up your ticket and see what went wrong. We truly want to get to the bottom of this and help however we can. Thanks for your feedback, and we hope to hear from you soon so we can make things right.

Response from Pura· May 21, 2025

Hi there, We’re really sorry to hear about your experience — that’s definitely not the level of service we aim to provide. We completely understand your frustration and want to make this right. If you’re open to it, please share your email address here so we can locate your order and take a closer look at what happened. We’d be more than happy to follow up and ensure this is addressed properly. Our goal is to make sure you feel supported and taken care of. Thank you again for your feedback — we truly appreciate the chance to improve.

Response from Pura· May 15, 2025

Hi Diana, First and foremost, I want to sincerely apologize for the experience you've had—by all means, this is not the type of interaction or service we ever want any of our customers to go through. I truly understand how frustrating it must be to lose functionality in something you've come to rely on and enjoy. I’ve gone ahead and escalated your case to one of our leadership team members, who will be reaching out to you directly. We want to work with you one-on-one to get you back up and running as soon as possible and ensure that your concerns are fully addressed. Again, I’m so sorry for the trouble this has caused you, and I appreciate you bringing it to our attention. We’ll make this right. Warmly, Pura Customer Care Team

Response from Pura· May 5, 2025

Hi Carson, I’m really sorry to hear about your recent experience and completely understand your frustration. Our fulfillment process moves quickly, and while we do our best to accommodate cancellations, I understand how the delay in our response impacted your request. We never want you to feel unsupported, and I appreciate you taking the time to share your feedback—it truly helps us improve. If you’re open to it, I’d love the opportunity to look into this further and see how we can make things right. Just reply with the email address associated with your order, and I’ll personally follow up with you as soon as possible. Thank you again for your patience and honesty. – The Pura Team

Response from Pura· Apr 28, 2025

Hi Brittany, Thank you for sharing your experience with us. I'm truly sorry to hear about the trouble you've had with your car diffuser and for any frustration this has caused. I would be happy to look into this further for you. At your earliest convenience, could you please provide the email address associated with your ticket? This will help me review your case and see how we can best assist you. Thank you again for bringing this to our attention — I look forward to helping you!

Response from Pura· Apr 3, 2025

Hi Alex, Thank you for reaching out. It looks like your issue was resolved on the ticket, but I wanted to personally follow up after reviewing the experience you had. I sincerely apologize for the frustrating back and forth you encountered — that’s not the kind of service we aim to provide. We're actively working on streamlining our communication processes to ensure a more consistent and helpful experience moving forward. I completely understand your frustration and truly regret that your first experience with us was anything less than exceptional. We appreciate your feedback and genuinely hope we’ll have the chance to earn back your trust in the future.

Response from Pura· Feb 26, 2025

Hi Michelle, I'm so sorry to hear about your experience—that's definitely not the experience we want you to have. We appreciate your feedback and would love the opportunity to make things right. We’d be happy to work on getting you some replacements and hopefully improve your scenting experience. If you could provide us with your most recent order number or the email associated with your account, we’ll be able to dig into this further and find the best solution for you. Looking forward to your response so we can assist you!

Response from Pura· Feb 24, 2025

Hi Dawn, I'm really sorry to hear about your experience, and I completely understand how frustrating this situation must be. This is not the level of service we aim to provide, and I’d like to look into this further to see what can be done to make things right. Could you please provide your order number? I’ll review the details and see what options are available to get this resolved as quickly as possible. Whether that means tracking down the package, exploring reshipment options, or processing a refund, I want to make sure we take the best next steps for you. I truly appreciate your patience, and I’ll be on the lookout for your response so I can assist you further.