PuraReviews of trypura.com

Response from Pura· Sep 19, 2025

Hi Jena, Thank you for sharing your feedback with us. We’re sorry to hear about your frustration, and we completely understand how this situation may have felt unclear or upsetting. We do try to be as transparent as possible about the terms of our Free Device promotion, including throughout the checkout process. The promotion provides the device for free as long as the subscription is maintained for 12 months. If you choose to cancel early, you are charged for the cost of the device. Alternatively, if you prefer not to keep the device, you may return it, and we will issue a full refund. We’d love the chance to look into your specific order and help get this resolved for you. If you could share your order number, we can review your account and see what next steps are available. Thank you again for your feedback — it helps us improve the customer experience.

Response from Pura· Sep 17, 2025

Hi there, Thank you for sharing your feedback. We’re sorry to hear about your frustration and we’d like to look into this further for you. Could you please provide your most recent order number so we can review the details of your account and charges? We also want to clarify that our free device promotion does require an active subscription for 12 months in order for the device to remain free. If the subscription is canceled before the 12-month commitment is fulfilled, the cost of the device is charged, as stated in the terms and conditions at checkout. Once we have your order number, we’ll be happy to review your situation and see what we can do to help. – Pura Customer Care

Response from Pura· Sep 16, 2025

Hi Maria, Thank you for reaching out. This definitely appears to be a carrier issue. I would suggest reaching out to the carrier to follow up and get additional details on the delivery. In the meantime, given the amount of time that has passed, I’ve gone ahead and placed a request to have your order replaced. You’ll receive a confirmation email once the replacement is on its way. Please let us know if you have any additional questions or concerns — we’ll be happy to help. – Pura Customer Care

Response from Pura· Sep 16, 2025

Hi Leilani, We are very sorry to hear about your recent experience with us and truly appreciate you taking the time to share this feedback. We completely understand how frustrating this situation must have been for you. We do our best to provide detailed delivery instructions to the carrier, but ultimately it is up to the carrier to follow those instructions. We have shared this feedback with them to help improve the delivery experience moving forward. We also reviewed your communication history with us and were unable to locate any records of calls or emails on file. Our records do show that you were connected with an agent during each chat interaction you initiated. If you could kindly confirm the email address or phone number you used when trying to reach us, we’d be happy to investigate this further. Regarding the charge you received, it is tied to the promotion you used, which provides a free device as long as you remain subscribed for 12 months. If the subscription is canceled prior to completing the 12-month commitment, the full price of the device is charged. These details are outlined in the terms and conditions of the promotion during checkout. We appreciate your feedback and will use it to improve both our delivery experience and communication with customers. – Pura Customer Care

Response from Pura· Sep 15, 2025

Hi Shailesh, Thank you for bringing this to our attention, and I’m truly sorry to hear about your experience. This is definitely not the kind of service we want for our customers. If you could please provide your order number or the email address used to place the order, we’d be happy to look into this right away and make it right for you. You can reply here or reach out to us directly at [email protected] so we can resolve this as quickly as possible.

Response from Pura· Sep 5, 2025

Hi Lolita, I am so sorry for the stress this caused. We want to make this right as fast as possible. If you can share the order number that was charged, we’ll be able to look into this right away and get back to you as soon as possible. If any charge was not authorized, we’ll make sure it is refunded and your account secured.

Response from Pura· Sep 5, 2025

Hi there. I am sorry for the delay getting through to us. We want to help make this right. If you can respond with your order number, we’ll review your case and get back to you as soon as possible.

Response from Pura· Aug 6, 2025

We're so sorry to hear about your experience. This is not the type of service we want to provide. We’d really appreciate the chance to take a closer look and make things right. If you're open to it, please share your order number here or reach out directly to our support team. We’re more than happy to investigate further and help find a resolution.