MindedReviews of tryminded.com

Horrible company. I went with Hers, and they are amazing.

In short, don’t waste your time. My time at minded started off good but ended rather poorly. The psychiatrist I was speaking with was very unprofessional. There were multiple occasions where my appointment was canceled with only an hour’s notice beforehand. On top of that, there’d be times were there wouldn’t be another opening until a week later. I would only ever meet with them once a month and yet it’s been multiple times where this has happened. I was offered an apology from customer service and nothing else. Keep in mind they’ve sent me countless messages saying they will charge what was a full months subscription if I were to cancel without 24hrs notice. I asked for a refund after this having happened again, to which they gave me one but cancelled my subscription as well. Still needing to speak with my psychiatrist I asked for it to be reinstated but for that they needed my permission to charge me again. At this point I was debating on whether I should return or not but that decision was promptly made for me when they charged my card without my permission. At the time, their website was, and still is, going through modifications to which you cannot change or delete your card information for it isn’t even there on the website. The option to cancel your subscription conveniently isn’t there either. Annoyed, I still decided to meet with my psychiatrist one last time to which she showed up 15 minutes late without an apology. Typical. I believe she even called me the wrong name upon greeting me. On top of this there has been multiple appointments where she had to ask me, the client, whether or not I had already tried something she herself had previously prescribed to me. I had expressed all this to customer service to which I received no apology or compensation. Them responding to messages on here trying to act professional is a front for the public eye. Behind the scenes they are very out of sorts.

awful service - they continued to charge me for 2 months with out ANY outreach whatsoever. No emails, texts nothing. Then finally in month 3, I asked to be removed from their portal (looking at my bill), they refund me and then charge me again two days later? Oh, and there is absolutely zero access to the portal for the first few weeks of march because you know "it was down" - what is this a college kids project? You're dealing with peoples mental health here. Also, customer service on the phone was totally unhelpful, said they would call me back - never called back - finally responded to my email 8 days later. I mean come on, hire more people or limit your sign ups you cant have it all

Couldn't join call. Tried several different times. Dr didn't let me join appt. But I got charged a 45.00 fee

The appointment time was wrong so I didn’t get to have an appointment, sure one to this day has got back to me

My provider never showed up to my appointment

I was a satisfied customer of Minded for several months. I'm leaving this one-star review due to what has followed since the cancellation of my subscription. Weeks ago, I decided to part ways with Minded once they let me know I could no longer obtain my prescription through their website. It would not have made sense to continue with them. I went through their online cancellation process and even filled out a questionnaire about why I was leaving. Jump forward a few weeks—I noticed I'm still being billed as if I were a subscribing customer. I wasn't too concerned, assuming I'd quickly reach the company to actually cancel my subscription though customer service department and get my money refunded. Unfortunately, they never seem to answer their customer service line (I've made several attempts at calling), or respond to their emails (I guess I'll keep re-sending the same one over and over). I'm not sure how to proceed. Situations like these are very distressing. I need the money that was erroneously deducted from my account right now, and I'm spending egregious amounts of time attempting to get it back. Companies like Minded Inc. treat customers like they don't have day-jobs, like they have nothing but time and energy to deal with non-responsive, dead-end customer service processes. It's disrespectful, appalling, and becoming all too common. Sad to see Minded be a part of that.

Stay away. Where do I even begin. They have given me the wrong dose on two occasions - and when I brought it up I was met with no response, followed by an e-mail days later gaslighting me about it. Most recently I was unable to log on to their website for my appointment because the website was down. I had no idea the site was down until I called multiple times where I finally got through to their after hours service. They are next to impossible to get in contact with. They don't reply to e-mails, and when they do it's days later. They don't answer their phones and when they do it is their "after hours" line where they ask you for your phone number and never return your call. I have e-mailed and called multiple times and I am still without my needed medication refills that I am soon going to be out of. Unprofessional, disorganized, and negligent. Do NOT leave your mental health in the hands of Minded.