HealRayReviews of tryhealray.com

Great and fast customer service. I reached out with an issue and received a response from Lucy is customer service within hours with a resolution.

I bought a heel ray and it was defective, the company would not stand behind their product even though they stated they had a 30 day warranty. I would’ve loved to try it to see if it worked but their customer service and warranty is defective. If I could give him less than one star I would, I am not a happy camper.

Fantastic customer service. I lost my charging cord and could not find one that fit. I emailed them and had not only a new cord but an entirely new device at my doorstep within 2 weeks. Above and beyond. As for the device, dentist noted multiple pockets had improved significantly since my last visit. This was the only thing I changed in my routine.

"Accidentally made a duplicated order due to an error on HealRay's website and the lack of any order confirmation. I immediately emailed HealRay's customer service to cancel the duplicate order. A few hours later, a HealRay CS representative replied confirming that the order had been cancelled and that I would receive a full refund within a few working days. It has now been a month. I have sent two follow-up emails asking for an update on the refund status, but I have received no reply, no refund, and no product has been delivered." After my review on trustpilot, HealRay replied me on Trustpilot, time required for the refund is subjectred the process of the bank, 1 month later, HealRay contacted me again and ask me the order no., i thought, they finally know that, they did not proceed my refund, it is not the fault by the bank, it is the fault by HealRay, so they contacted me again and finally i got the refund.

Not trustworthy Even though it appears that the company is located in the USA, the goods come from China. This means longer delivery times. I never received my order because the local delivery company delivered the parcel somewhere, just not to me. HealRay received all the requested data aboutr the complaint and even USPS confirmed that the parcel could not be found. On 7 December 2025, I received confirmation from HealRay that the order had been cancelled and a full refund would be issued. To date, despite several enquiries, I have had no further contact with the company and am still waiting for my money (157 GBP). The whole matter has been dragging on since September 2025. I think I have shown enough patience. I cannot recommend HealRay. Update: I already asked my bank about the refund. There is no refund from HealRay until 16/01/2026. My bank told me to ask for a proof that the money have been refunded. But due to the lack of communication there is no chance for me to ask for this proof. Maybe before you blame others, you should check it on your side. Update 2 (26/03/2026): It looked as though there was a solution. Unfortunately, that didn’t work out because HealRay is unable to manage its own accounts efficiently. Despite repeated assurances that my money had been refunded, nothing has happened. In the meantime, I’ve been offered to have the product sent to me again free of charge if I change my review to a positive tone. There’s still no reason to do that, as I’m still waiting for my money after four months. I don't want the product anyway.

I was having problem with receeding gums.Bleeding always when brushing my teeth.Until i received my HealRay and started iusing about two weeks now.Could see much improvement and can say bye bye to my receeding gums.

I bought two of these red light packs and they both arrived with empty gel so I thought- but after receiving a professional email response from manager who finally took care of issue. He asked to keep twisting it which I did for a few mins until finally some liquid came out of one of gel pens. these are not your usual twist a few times and liquid comes out you literally just have to twist 20 plus times or a few mins until something comes out. The other one did not work but manager took care of it. Still love the red light therapy device just inconvenience due to situation with gel pen

My experience with my initial purchase has been a mixed bag. The actual product was shipped and arrived in good time, i've been using it for around a month, can't fully say I think it works but might need more time. Unfortunately when I purchased I was back and forth with customer service trying to figure out why I'd been charged £77 on top of £84 for the device itself. This was because of an add-on gum gel which i'd specifically chosen a single and it came to about £12, but for some reason i'd been charged £77. Customer service response was good and they said they had actioned a refund on their end. However, that refund never came and I was still waiting a month later. I ended up having to lodge a dispute via my bank so they could chase up the refund on my behalf. Thankfully my bank is excellent and has given me the amount whilst they deal with getting money back from HealRay. Pretty slack in terms of something so simple like processing a refund for something I hadn't ordered in the first place. Wouldn't recommend given the refund hassle and that i've not really noticed the benefits from the product.