Trustco BankReviews of trustcobank.com

Been a loyal customer for over 30 years and did a wire transfer for one bank to Trustco to cover my mother's funeral expenses and they charged a $16 fee for incoming funds. I can understand out going, but even the bank I transferred the funds out of waived their fee. On a positive note the branch manager called and promised to credit my account the $16. I am pleased that my hometown bank did the proper thing. Thank You!

I don't want a 'smart' bank! I once subscribed to Google Cloud Services. It's like AWS. I cancelled my Wells Fargo card and Wells Fargo ... gave them my new card number. I kicked Wells Fargo to the curb within 24 hours and signed on to TrustCo Bank. That was about a year ago. Up until today my experience was great. I want a DUMB bank. I do NOT want you to give my new card number to ANYONE, EVER. PERIOD. I do not NEED to scan deposit checks at a stadium, like in the commercials. Not everyone thinks that 2FA is a good idea. It just means that it takes five minutes to access my bank balance. I want a dumb, stupid bank, with a big burly dude to just sit there and look at my money behind solid metal bars. At the end of the day, close the safe door. Today they launched their new web site. Just as you can expect, now I have a password I can't remember, because they changed the password scheme. Now there are three stupid questions like what is my favorite ice cream topping, or what was the name of my first crush ... Can't you just be a dumb stupid bank with a dumb stupid password that you can trust me not to post on Facebook? They get four stars because they never gave Google Cloud any information. They have never given anyone my information, but me, and only when I asked. So despite their halfbrained web site, it's still the best bank around, but now by less.