Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
12 reviews
TruMe IncSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TruMe Inc is listed under Hospital & Emergency in San Diego, California.
TruMe Inc (trumelabs.com) has 12 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
12 approved reviews, newest moderated first
I wrote several emails to TrueMe regarding needing a password reset, returning a text kit, and results from a former test. NO ONE of my emails have been answered and there is phone number to call to get help. Now, I can't register a test kit because I did not receive after several attempts to get a password reset email. They seem to have NO technical or customer service reps. Cannot recommend this company to any of my clients.
By Mary B.
Product delivery time, delivery to the lab, results reporting time, all good.
By Anna
Well explained and easy
By idcher
The instructions for the test did not match the contents of the test materials. I sent an e-mail asking for correct instructions yesterday. They responded with the correct instructions within 24.
By Paula F.
Outstanding customer service!
By EJNER F.
Response from TruMe Inc· Jan 7, 2026
Thank you so much for your kind words, Ejner! We try to keep up!
Great analysis and easy to use. Dr. Grant Ph.D. Happy to Collaborate. Dr. Grant Ph.D.
By Dr. George G.
Response from TruMe Inc· Jan 7, 2026
Thank you very much Dr. Grant! We are very happy to collaborate as well! Looking forward to a productive future!
I do believe in their scientific approach, but their technical expertise for their website seems to be nonexistent. They seem to have misplaced or possibly lost all data. I have repeatedly had issues getting access, and they seem either unable or unwilling to fix their various problems.
By Phil
Response from TruMe Inc· Jan 7, 2026
Thank you for taking the time to share your feedback and for acknowledging the scientific rigor behind our work — we truly appreciate that. We’re genuinely sorry for the frustration you experienced with access and technical issues. You’re right to expect a smooth, reliable experience, and in this case, we did not meet that standard. Since then, we’ve taken your feedback seriously and have made significant improvements to our systems, processes, and customer support to ensure data integrity and much faster issue resolution. We’d really value the opportunity to make this right. If you’re open to it, we kindly ask you to give our customer service team a second chance — we’re confident that the recent changes will result in a much better experience for you. Please feel free to reach out to us directly, and we’ll be happy to personally assist you. Your trust matters to us, and we’re committed to earning it back. Sinserely, TruMe team
Still no results but you are asking me to leave a review?
By John
Response from TruMe Inc· Nov 11, 2025
Dear John, Thank you for your feedback, and we’re sorry to hear you haven’t received your results yet. We understand how disappointing that can be and appreciate you bringing it to our attention. There are two possible reasons for this delay: We may not have received your sample – While rare, it’s possible the sample was lost in the mail. The kit wasn’t registered – If the kit wasn’t registered in our system, we wouldn’t have been able to process the sample. To resolve this quickly, please contact us at [email protected] . We’ll investigate the issue and assist with registration if needed. If it turns out the sample can’t be located, we’ll gladly send you a new sample collection kit at no charge. We’re here to help and want to ensure you get the results you’re waiting for. Warm regards, Customer Care Team Trume Labs
