True NutritionReviews of truenutrition.com

Awful customer service. Just really sad to see a company go so sour. The customer service is as bad as it gets while trying to pretend they care. Orders are constantly wrong or late and they never refund or send the package priority for their mistake. Pathetic discounts and empty apologies. I have spent thousands and yet they give products away to insta fit people who don’t even care about the product they just get it for free. Garbage customer service from a garbage company.

I have placed many orders with them for over 10+ years and the customer service has become terrible. I placed an order on Monday and Tuesday I got a BS email from them that is a LEI, the order has NOT shipped on Tuesday, not Wed ,Thurs, but actually 5 FIVE days later on FRIDAY!!! I called TN on Thursday to see what was going on with my order and why the deceptive email/tracking #. First, when the WOMEN answered the phone I had to ask if this was TN. She is unprofessional by not saying that this is the company but when I asked if this was TN she was MS. ATTITUDE and said "well Yea who did you think it was". NO ONE can tell who it is UNLESS YOU answer the phone identifying the company, What a STUPID answer girl.Useless snowflakes for sure lacking in every sense. SHE had all the excuses and a poor ATTITUDE again, her specialty. I asked why the fake shipping tracking #is she said its their policy???? I had a simple order, no special blends, as she mentioned but it is obvious that TRUE NUTRITION IS NOW A F-ed up COMPANY that they have now perfected and will never give them my money on will not recommend to anyone again. The usual we get too big to give a dam about the customer. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ is all they are about.

customer service sucks!!!

customer service is a disaster. They're rude as hell and if you write in to complain about something, they'll point to whatever tiny print to make it your fault. I ordered 3 bags of protein. Each bag was 1 pound. I specifically wanted it this way. I travel for work and I rather carry a small bag of protein. They sent a 3 pound bag which I didn’t order and then they pointed out to the tiny print saying that “…your order quantity will be combined into a single container when possible…” . I want what I ordered. At the end they made it my fault that I didn’t get what I ordered. Order No. 534173

I never write reviews...especially negative ones, but I couldn't help it here. I used to LOVE True Nutrition. I've been ordering from them for years. I found the receipt in my email from March of 2017. I have spent $1000s ($10,000s?) at this point, ordering protein every month for nearly 7 freaking years. At some point in the last year or so, I think they either got an investor or changed leadership. They rebuilt their website and ordering process. At first, I thought...great! But it's a disaster. The website is clunky as hell and their customer service is a disaster. They're rude as hell and if you write in to complain about something, they'll point to whatever tiny print is in their Ts&Cs to make it your fault. Plus, the prices have increased and my orders take 3x longer to be delivered. Right now, my order was marked as "fulfilled" on 12/22 and USPS says they're still waiting for the package to be dropped off 5 days later. I get that it's Christmas, but this is why I moved my subscription up by a week. I hate that I have to find a new protein brand. Ugh.

I bought Hydrolyzed Whey Protein High Grade and it arrived in a week or so. In essence, the product does not meet my expectations. First, in terms of flavor, it tastes like a watered down chocolate drink. Nothing like advertised. Second, it is very difficult to dissolve in water, and worse in milk. The only practical way I found thus far is to prepare the mix the night before with boiling water, stir actively for 10-15 minutes, and even so the resulting drink has residue in it, so it is not pleasant to the palate. In response, TN asked for photos of both the dry powder and once mixed with water so they can send those, they say, to quality assurance. Now I am stuck with this with 2 lbs for about a month. Time to go back to Sascha which, although more expensive, always met my expectations.

I ordered the Trueflavor Chocolate Fudge Brownie Egg White Protein and it was entirely too salty. I asked for a refund or simply a discount promo code to use on another product and they refused. Poor customer service.

Do Not Buy this Product. I got very sick from the vegan Protien. I do not think they are mixing the boosts together.