Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
43 reviews
True Lumens™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Innovative Lighting Solutions
True Lumens™ (truelumens.com) has 43 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 5 reviews with 1 star · Clear filters
The lights are poor quality and made of plastic. Mine arrived damaged and have not received any response from customer service. Avoid buying. You can get the same low quality on Amazon for a fraction of the cost with great returns and refunds.
By Barry D.
They have disconnected their phone number. They do not respond to e-mails??? Expect them to file Chapter 11 next!!!
By customer
I purchased several hundred dollars worth of items from them. The original date of getting the items has passed while the items have not even shipped. There is no customer service phone number and they aren’t responding to any of the email inquiries.
By Salleena S.
Bought 20 lights based on review and was very disappointed. While it looks good when they are on, the ability for the battery to receive adequate charge is nowhere close to be as advertised. I have mixture of old and new solar lights on my yard, this type of lights are always the first one to go out at night. Even after a sunny day in Texas , lights will be out before 1am. It's below par to the run of the mill solar from Amazon that only cost a fraction of this... Also, I put a generous 2 star review on their website and they never show it. Now I know why all reviews are 5 stars.
By Ray W.
Product is defective. Customer service won’t respond. Horrible experience.
By Austin W.
