Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
631 reviews
TrueHostSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Globally trusted Webhosting Company offering Simple and Reliable Managed Databases for Apps and Mission critical Systems. Truehost presents Highly Scalable, Fully Managed MySQL with Automatic failover and Free Daily Backups at a transparent pricing.Register almost any Domain names at the Best Prices in US and Canada. Register .xyz from $0.99 .com, .net, .us, .co.uk, .ca, .cn, .co.in, .ke .in, .co.za, .co.ke, .com.ng
TrueHost (truehost.com) has 631 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
631 approved reviews, newest moderated first
Superb Support. Especially This Guy Called Francis has really been of help in sorting sites. Ads More Privileges to Him! Thanks Truehost
By Samtash
Response from TrueHost· Feb 27, 2025
Hello Samtash, Thank you for your amazing feedback! We're glad to hear that Francis provided superb support in sorting out your sites. We'll recognize his great work! If you ever need more assistance, we're always here for you. Thanks for choosing Truehost!
Mr. Francis has been of great assistance among other Support Members. I have been assisted correctly, promptly and politely. I really appreciate all your Support Team, especially Francis. Wishing TrueHost all the greatness and success in Cloud Solutions Service Provision. Cheers! 🎊
By John Felix O.
Response from TrueHost· Feb 27, 2025
Hello John Felix Odhiambo, Thank you for your wonderful feedback! We're delighted to hear that Francis and the support team provided you with prompt, polite, and accurate assistance. Your kind words and well wishes mean a lot to us! Wishing you success as well, and we’re always here to support you. Cheers!
I have had the best experience working with Truehost since 2017. Along the way I have interacted with many other hosting companies but Truehost genuinely stands out on service reliability, security and excellent customer support. Special regards to the following support staff who have been part of the journey. Francis Isaac Ndaiga Wallace Simon and Jacob And all the others who have always been there to support whenever I need assistance.
By Georgie W.
Response from TrueHost· Feb 27, 2025
Hello Georgie Wachanga, Thank you so much for your loyalty and support since 2017! We're happy that you acknowledge our service reliability, security, and customer support. Your kind words mean a lot to us, and we look forward to continuing to serve you with excellence. Thank you and you are welcome.
I really think the company should improve in making there client get in touch with him agent than the bot. But I believe the agent are doing a great job though and resolve issues in a lovely manner
By Joseph D.
Response from TrueHost· Feb 27, 2025
Hello Joseph Daniel, Thank you for your valuable feedback! We understand the importance of direct communication with an agent and will work on improving that experience. We're glad to hear that our agents are resolving issues effectively and in a friendly manner. Your input helps us improve, and we truly appreciate it!
I had an absolutely terrible experience with them. I won't get into the details but I will just say not to do business with them.
By M M.
Response from TrueHost· Feb 27, 2025
Hello, We're sorry to hear that you had a negative experience. We truly value all feedback and would love the opportunity to understand what went wrong so we can improve. If you're open to sharing more details, please reach out to our support team—we'd be happy to assist and make things right.
I purchased a yearly hosting plan from TrueHost on Aug 2024. Their website seems promising so I moved my best website to Truehost server. IP address of my service has been changed automatically three times without notification. My websites gets down all the time and I am receiving spam email from TrueHost. They trying to sell me their website design service.
By Naveen
Response from TrueHost· Feb 27, 2025
Hello Naveen, We appreciate your feedback and sincerely apologize for the challenges you've faced. Our goal is to provide reliable hosting and a seamless experience for our customers. Regarding the IP address changes, we understand how frustrating unexpected changes can be. We continuously work to improve our infrastructure, but we should have communicated these updates more effectively. We’ll review our processes to ensure better transparency moving forward. As for downtime, we take service reliability seriously. Our technical team will reach out so we can investigate and resolve them promptly. We also apologize if you’ve received unwanted emails. Our marketing communications are intended to provide helpful services, but we respect your preferences. You can unsubscribe from promotional emails, and we’d be happy to assist if needed. We value your business and would love the opportunity to improve your experience. Please let us know how we can assist further.
Truehost provides good service at a convenient price
By Churchill O.
Response from TrueHost· Feb 27, 2025
Hello Churchill Omondi, Thank you for your feedback! We're glad you find our services reliable and affordable. We appreciate your support and look forward to serving you even better!
Scam. I put in my credit card information for their Olitt website builder that they advertise and "provide." And the website builder never works (constant leading wheel). Talked with chat support, they said they'd have it fixed. This was just a diversion. 3 weeks later, I had to file a refund through my credit card company to get my money back AND my credit card number is now in their hands. Do not do business with them!
By Stephen C.
Response from TrueHost· Mar 6, 2025
Hello Stephen Covrig, We're very sorry to hear about your experience. This is not the kind of service we aim to provide, and we sincerely regret any frustration caused. Our team strives to ensure that all our services, including Olitt, function properly, and we take concerns like these very seriously. Our billing team will reach out to help you with the credit card.
