TruegetherReviews of truegether.com

Response from Truegether· Jun 5, 2026

Hello Selina, We highly apologize for the inconvenience caused to you. We value our customers and ask you to please feel free to continue providing feedback about our services. Upon checking in our records we were unable to find any information associated with the details you provided, could you please send us your Transaction id or registered email address so we can look into this. We look forward to giving you the best service possible. Thanks Truegether Support

Response from Truegether· May 5, 2026

Hello Pedro, Thank you for your feedback, and we’re sorry to hear about your experience. At the moment, we’re unable to locate any order associated with the email address provided. To help us investigate this further, could you please share the correct email address used for the purchase, a screenshot of the transaction, or the order confirmation number? Once we have these details, we’ll be happy to assist you promptly. Thank you, Best regards, TrueGether Support Team

Response from Truegether· Apr 9, 2026

We’re really sorry for the inconvenience. Just to clarify, TrueGether is a marketplace where items are listed by independent sellers. In our earlier replies, we did request that you use the “Ask a question” link on the listing page (just below the Buy Now button), as that’s the only way to reach the seller directly for customization or product-specific questions. Your message came through the Contact Us form in the footer, which routes to our support team. Since we don’t control individual listings, we’re not able to answer those product-specific requests, which is why we guided you to contact the seller directly. That said, your feedback is fair. We’ll work on improving this so others don’t run into the same confusion.

Response from Truegether· Apr 9, 2026

Thanks for reaching out. It looks like there may be some confusion, our platform is truegether.com (spelled with an “e”), and it’s up and running normally. The site you mentioned, “truegheter.com,” appears to be a different domain. We’d recommend double-checking the URL. If you’re trying to access our site and still face any issues, feel free to contact us at [email protected]. We’re happy to help.

Response from Truegether· Apr 9, 2026

We’re sorry you had this experience. It sounds like a checkout issue where PayPal may have been triggered even when selecting card payment, which isn’t how it should work. Please reach out to us at [email protected] with the listing URL, and we’ll make sure you’re able to place your order smoothly.

Response from Truegether· Apr 9, 2026

We’re sorry you had this experience. It sounds like a checkout issue where PayPal may have been triggered even when selecting card payment, which isn’t how it should work. Please reach out to us at [email protected] with the listing URL, and we’ll make sure you’re able to place your order smoothly.

Response from Truegether· Aug 26, 2025

Hi Diana, Thank you for sharing your feedback. We're truly sorry to hear about your negative experience with TrueGether. We strive to ensure a smooth and transparent process for all our users. In order to assist you further and resolve this matter, could you please provide the following information: The listing link for the item in question. The email address associated with your account. Once we have this information, we’ll look into the issue immediately and work towards a solution. Your satisfaction is important to us, and we want to ensure that we address any concerns you have. Thank you for your patience, and we look forward to hearing from you soon. Thanks, Truegether Support

Response from Truegether· Aug 26, 2025

Hi Sean, We’re sorry to hear about your initial experience. We take customer concerns seriously and always aim to respond promptly. We’re glad we could resolve this matter directly with you over email and have already processed your refund. We’d appreciate it if you could confirm receipt of the refund and consider updating your feedback to reflect the resolution. Thank you, TrueGether Support Team