Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
176 reviews
TrueConnectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TrueConnect helps employees get access to safe, simple and affordable loans that do not require a credit score in the loan application process. TrueConnect is employee loans made easy.
TrueConnect (trueconnectloan.com) has 176 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
176 approved reviews, newest moderated first
Everything was great and easy to use and understand
By Ff
Response from TrueConnect· Apr 4, 2024
Thanks for sharing your experience. We appreciate any and all feedback, and hope we can continue to provide you financial assistance.
It was a hassle free process and payments were affordable.
By Si W.
Response from TrueConnect· Mar 4, 2024
Thank you so much for providing insight and feedback on your experience with TrueConnect. Your feedback is invaluable. Best, TrueConnect
Easy application/approval. Regular balance updates. Consistent and accurate withdrawal times. Would love to reapply when my current loan is paid off, however, I believe TrueConnect no longer works with my employer. I wish they would work with us outside of employer deductions (eg out of personal checking account).
By Heather B.
Response from TrueConnect· Mar 4, 2024
Hi Heather, Thank you for sharing your feedback with us. We are always striving to enhance our program and take your feedback and suggestions into consideration. Best, TrueConnect
Customer service reassured me that my situation would be taken care of great customer service thanks
By Regina K.
Response from TrueConnect· Jan 8, 2024
Thanks so much for sharing, Regina. Glad we could be of service for you
I had used this several times and it was easy and repayment options were easy has well. A serious thing happened and I needed a loan and I was denied for poor performance history. I was never late on payments and have paid off three loans before how is that bad performance. I used them because I had no other option and when serious times came I was turned down. So not sure I know what to think now.
By Christy W.
Response from TrueConnect· Jan 4, 2024
Hi Christy, Thank you for sharing your experience. I have spoken with our Customer Support team and they have shared that this has been resolved and you have access to the financial support you need which made me really happy to hear. Cheers
Thank you for this great opportunity that you offer us Amazon workers, since it has given us great financial help, also for the service you offer us, you have great excellent staff.
By Evelin A.
Response from TrueConnect· Dec 5, 2023
Hi Evelin, Thank you for sharing your experience with us and we are so pleased to be able to help you when you needed it most. Cheers!
Review # 2 I still haven't received my refund, it's been over a month for something that should've only taken 7-10 business days. I keep getting the run around. Every call they tell me it's been raised to a higher Dept. Now their telling me something about a technical glitch! This company is Horrible! I've made a review with the BBB also. This whole situation is unacceptable by law and professional morals!!! DO NOT USE THIS COMPANY! FRAUDULENT PRACTICE HABITS!! There has got to be a class action by now, I'll be looking into that next. And after my 1st review I was told by trust pilot I needed to prove my claims or my review would be removed. I proved my claims, and still have no refund. I returned the phone a month ago, provided them the tracking number and still no refund!!!
By just M.
Response from TrueConnect· Oct 30, 2023
Hi there - I'm so sorry to hear about your experience, but this is the wrong company. We are a financial wellness platform and do not sell phones. If you wouldn't mind removing your review of trueconnectloan.com, that would be much appreciated. Thank you so much and good luck! TrueConnect Support
EL INTERES ES MUY BAJO..... Y EL PERSONAL QUE ATIENDE POR TELEFONO ES MUY AMABLE.......PERO EL LLENADO DE LA APLICACION ES MUY COMPLICADO, EN LAS FOTOS QUE PIDE DEL PRENTE Y DEL LOS LADOS DEL APLICANTE
By MARTINEZRODRIGUEZ/PEDRO
