trotpets.comReviews of trotpets.com

These are really quite beautiful. It is a fabulous upgrade to what I was using for my dogs before. One of the bowls seems to fall off on a regular basis. I am wondering if it is magnetized or just the bump that keeps it on.

I love the bowls, but I have a frenchie and it is very hard for her to eat out of. Consider doing a lower walled bowl for brachycephalic breeds?

Updating my review as they did reach out and make things right. Good customer service, look forward to their quality improving over time

Love the bowls and especially the lids. The stand looks great but the assembly instructions were lacking. The under-bowl mat does have a fitted design to the stand. My pup is a fairly aggressive eater, so has managed to move the lip of the mat out of place multiple times. I also thought the set came with an under-stand mat for those of us who have messy drinkers. It did not come with an under-stand mat.

Bowls came quickly and look great

(For background, Baskets is a sweet but strong French bulldog that ATTACKS her food with a vengeance. She typically eats so fast that she regurgitates right afterwards, so I was looking for a solution that elevated her bowls and would slow her eating down.) THE GOOD: I received my order promptly! The stand was easily to assemble, the mat fits tightly and securely over the stand, and the bowls' magnets are strong. Was really relieved that Trot's new owners were able to fulfill orders promptly. Construction of water bowl is super sturdy and it looks great in my kitchen. THE NOT-GREAT: The puzzle pieces on the puzzle bowl are not pressed so there are thin crevices where the pieces connect and I worry about bacteria and rust. Also my dog, a bully breed, really goes AFTER her food, and since she is flat-faced, the puzzle bowl was maybe too deep for her. So after a period of frustration, she quickly learned to detach the bowl from the mat and knock the whole bowl upside-down to get her meals. THE SOLVE: Trot is sending me a water bowl to replace the puzzle bowl. Since the water bowl is so large, my dog's food is able to be spread out, which slows her eating down a decent amount. And because my dog is not as frustrated while trying to eat, she doesn't knock down the bowl and make a mess. The magnet is strong enough to hold her bowl down steady as she eats.

This is definitely a new owner and they're doing a pretty great job. I ordered a medium canary set and everything is amazing quality. The stand, tray, bowls, and lids are all great. I received my bowls within a week. Customer service is great this time...they replaced my stand because I ordered the wrong size. The only issue is I thought the puzzle bowls were one solid piece and there are seams at the bottom, so food gets stuck. Wish I could post a picture. Also, make sure you pay attention to size. I think the only bowls available now are medium, which is perfect for my 65 pound pup.

Rebounding from bankruptcy, I was a little hesitant because ‘new’ ownership company used a lot of old photos and verbiage in new introduction. But because of new ownership reaching out to me and offering discount I decided to give it another try. I am glad I did! It arrived timely and is a wonderful product. Thank you Trot Pets!