trotpets.comReviews of trotpets.com

You didn't ship the full order and have not been responsive or made any effort to make the situation right. I would not recommend Trotpets to anyone.

Missing item from my order. Zero response to emails or instagram messages. No phone number to be found to call them.

I think that the slow feeder bowls are a quality product, however, when I placed my first order they sent the wrong size lid (medium when I ordered a large) and they did not include the magnet to keep the bowl in place, so I emailed customer service. I've still yet to hear back from them at all. I also find their "customer policies" as posted on their website very negative and one sided. Returns with this company are more difficult than your average company and I don't think I should have to go through all of that when they sent me the wrong lid. I'm still waiting. . . . I have emailed customer service, twice, and still no response and there is NO phone number to reach anyone at this company. I will not be purchasing anything further from them as service has been nonexistent. There is literally no way to get a hold of them to get their error fixed!!!

This is a review of Trot customer service and the lack of response to repeated emails. We like the elevated bowl set that we ordered but our dog doesn’t like the puzzle bowl. I have been emailing them repeatedly for 2 weeks without a response. We are trying to buy a second water bowl. Literally trying to give them more money and no response at all. Nice product but horrible customer service. I would look elsewhere. This is really frustrating.

I received the wrong items and I have reached out a few times-NO RESPONSE. Very disappointing and I hope I didn't lose $100. I hope to get a response on the return request! Such great products and service with my last 2 purchases, is the company going out of business? No response at all???

The one star is for customer service alone. The products themselves are worth 5 stars. I’ve contacted “hello at trot pets” address ( unable to type the correct address) you provide over and over with no response. I want to return for a refund and purchase the correct sizes or exchange the products. Over and over in the other reviews, your response is to send an email to “hello at trot pets” which Ive done but no one has contacted me.

We think your products are great--we just ordered a new bowl and stand set for our newest dog family member. However, your advertising is false, and you should really correct it. Namely, I have left several inquiries through your impossible barrier to actually reaching someone by phone to advise that the first dog bowl we purchased is chipped on the side and that we would like it replaced as per the lifetime warranty. We have yet to hear back from anyone.

I ordered a complete set in bone and once I opened the box I knew I ordered the wrong size. I didn't even set it down on the ground. Trot has an exchange policy where you pay for return shipping yourself and they will send the exchanged item back. They had the size I wanted in stock and even confirmed so over email. Initially, when I emailed about the excha process, they replied very fast. Now they have left multiple emails on read asking about a confirmation of the return. I have tracking on the item I sent back so I know they've had it for a week and that it was handed over to a person and not left at a door.