trotpets.comReviews of trotpets.com

I returned my Trotpets due to the size, I have no confirmation of anything returned. No one responded to the email I left. The bowls are really cute but it’s very hard to get an answer to anything. And refunds are kind of complicated.

I am disappointed in your company… I ordered the slow feeder dog bowl set for my dog and I accidentally ordered too big of bowls…. I ordered the medium size and should have ordered the small size… I have tried numerous times to get in touch with trot pets via email and there has been no response to any of my emails… There is no phone number available on the site to get in contact with you… I returned the medium sized bowls and put a note in the box that I would like to exchange them for the small size bowls… Sadly, no one ever responded to me.. I not only paid for the bowls (which are not cheap) but I also paid to ship them back to you and I still haven’t heard anything… Im disappointed in this business… Its too bad because I really liked the dog bowl set. I would have appreciated a little better customer service.

Awful company. Took 3 weeks to receive my order, no instructions were sent and the screws went right through the wood sticking up which is a hazard to my dogs. If I don’t hear back from customer service I’ll just file a complaint with my credit card company (which I advise everyone with a negative review on here to do). I wish I would have read the reviews before purchasing.

The lids I ordered showed two lids in the image on the product page and nothing in the description said it was anything otherwise. When I received my order I only got one lid. When I contacted customer service they said it’s only one lid. I explained the product page image and description and never got a reply. HORRIBLE service! No more Trot products for me and anyone else I tell about this experience.

Horrible experience. I never received a refund after diligently following the returns process. I received a communication saying I would receive it and then no response whatsoever afterwards. Disappointing and unacceptable.

Lack of customer support!!!

I have emailed and chatted about a defective set that I’ve received and I am not receiving any follow through on communication. I would like a phone call at this point as the messaging is not working. This should be so simple but is being made very difficult. So disappointing honestly.

I can't get the company to contact me. Terrible customer service!!!