TriNetReviews of trinet.com

Intuitive to get high-level information, but detail is lacking where I need it. I was unable to get information like my insurance number.

Worst Experience Ever. This PEO cost our company thousands of dollars through their mistakes. The reporting they provide via their website is incorrect and half the time you have to email them and they send you completely different reports. Their response time is days, even on important issues and they very rarely respond with anything more than a maco canned response. Save yourself a headache and the turmoil and find a different PEO.

The platform is ok. I don't like the fact that employees can only view their paycheck on the actual day that they get paid. The site is pretty easy to navigate through.

The initial functions offered by Trinet are easy, but there are some issues with receiving the correct information when any issues come up, which can become rather time consuming.

As long as the client manages the SOI team, service is fairly good. Follow up and knowledge by some team members is severely lacking. Incorrect information has been provided which would have caused major liability had it not been caught by the CLIENT. Also, your onboarding portal is clumsy and cumbersome. Not a good first impression to make with new employees. Finally, your benefits enrollment process needs to be reviewed. You cannot expect anyone to enroll online when you don't allow them time to receive and review plan materials.

TriNet is an excellent partner for our business and they are always there when we need them. I would highly recommend their services to anyone who is looking to outsource HR and Payroll.

Would not recommend to other companies who are thinking of using them. Very frustrating experience. Like pulling teeth to get timely or accurate responses. Client Services Associate seems overwhelmed and juggling too many things, which causes drops in service and back and forth on calls and emails regarding "was this taken care of? when? what was the result?". Principal Capital Consultant is responsive when she wants to be, but only responds to emails or phone calls at their convenience. Requires constant reminders to call or respond to an email. Director of Capital seems very far removed from it all. Technical system problems seem to continue to plaque the system. Given the number of clients Trinet has and the costs we incur to use these services, the system side of Trinet needs to be much improved to get to a level that would be considered "acceptable" for this type of business. I am surprised quite frankly that there are so many bugs in the system for a company of this size whom you would think has the staff and competencies to address these software issues. Steer away from them.

We enjoy our working relationship with TriNet and the services they offer and help they provide.