Terrible customer service
My order was damaged during shipping. It happens. But the lack of customer service nearly every step of the way in getting a replacement was simply unacceptable.
By Megan J.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
216 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Personalized laser cut metal sign wall art
TrilogyGift (trilogygift.com) has 216 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
216 approved reviews, newest moderated first
My order was damaged during shipping. It happens. But the lack of customer service nearly every step of the way in getting a replacement was simply unacceptable.
By Megan J.
It came earlier than expected. It looks great. I would recommend trilogygift
By Barbara
Gift was perfect speedy delivery
By Sue
I ordered 10 custom polo shirts and 10 custom t-shirts for our pool teams. It did take longer than expected but the graphics dept. did a great job with my changes and the shirts are a fantastic material. We were very satisfied.
By James L.
Clear efficient service. Quick response and delivery.
By Kerry S.
Zero stars. After waiting two months for my “rug”. It finally arrived. Not a rug but a cheap rubber mat with iron logo of Notre Dame. I ve been texting with Trilogy ever since asking for a refund since item was misrepresented and came folded and damaged. They never answer their business phone. After another 3 weeks of back and forth emails they refused to refund me. I will now pursue my refund through my charge acct company. DO NOT use Trilogy Gift!!! Stick to Amazon.
By Deborah
Sign looked really nice. It was packaged really good
By Lana O.
Beautiful craftsmanship
By Loren V.