Excellent guides
Excellent guides, great bikes, well organized
By Dana
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
487 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Trek Travel is one of the world's leading active vacation companies, with over 25 years crafting unforgettable cycling and hiking vacations. We design and guide premium trips across more than 30 countries — including Italy, France, Spain, Portugal, Japan, the United States, New Zealand, Chile, and beyond. Whether you're a seasoned cyclist or lacing up for your first guided hike, there's a Trek Travel trip made for you.Every trip is fully supported and inclusive: World-class Trek bikes, expert local guides, handpicked boutique hotels, daily breakfasts, select meals, a dedicated support van, and seamless logistics — so you're free to ride or hike without a second thought about the details.Trips for every type of traveler: We offer guided road cycling, gravel, mountain biking, e-bike, hiking and walking, ride camps, self-guided, private, and custom trips— designed for every ability level, from first-time travelers to seasoned athletes. Planning something special? Our private trips are perfect for milestone birthdays, family reunions, and group getaways.Destinations across six continents: Browse our full lineup of trips spanning Europe, North America, South America, Asia, Africa, and beyond — from the mountain passes of the Alps and Dolomites to the vineyards of California and the back roads of Morocco.Awards and Accreditations: Recognized 6 times as a Travel + Leisure World's Best Tour Operator. As an Official Tour Operator of the Tour de France and partner of Team Lidl-Trek, we offer exclusive race access and VIP experiences to the world's greatest cycling events.Discover what makes Trek Travel different →
Trek Travel (trektravel.com) has 487 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
487 approved reviews, newest moderated first
Excellent guides, great bikes, well organized
By Dana
Great customer service
By Joanne
Guides. Most important part of your company.
By Mary
The hotel was fantastic and the guides were conscientious and fun!
By Jennifer M.
The trip to New Zealand was absolutely spectacular. Our pictures look like photographs against green screen inlays because they are so amazing. The ride requires a little bravery and bike handling skills. I would say it should be classified as a level 3. Climbing isn't bad. I found the descents a little trickier. Easily one of the most amazing cycling tours ever. Lives up to the billing as "rides like no other." The rest is everything you would expect from a Trek Travel tour. Great places to stay, great food and a lot of fun unrelated to cycling.
By Jack
Not only biking but also local history and culture with great foods are all wonderful experience. Our guides Gioguo and Andrea are always leading us ahead and made us happy.
By Hiroko
Trek Travel was kind enough to reschedule a trip later this year where we had a conflict. The rep on the phone was so pleasant and helpful.
By Tom
Everyone has been tops. The agents on the phone, the guides -- everyone.
By Andrew