Customer suppory
After purchase customer support is excellent. I had a problem with supplied brakes and Trek not only exchanged brakes but also provided upgrade.
By Trias G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 100 reviews with 5 stars · Clear filters
After purchase customer support is excellent. I had a problem with supplied brakes and Trek not only exchanged brakes but also provided upgrade.
By Trias G.
Fran, Ben and the team were fantastic from start to finish! Serviced the bike and added new upgraded parts ! Very friendly team and make you feel welcome, free drinks are a bonus 😜
By Spencer-Matthews S.
Die Leistung im Einzelhandel war einfach nur super vom Anfang bis zum Ende ! Beim Kauf eines Dual Sport 3 Gen 5 in Aachen !
By JK
I love my three Trek bikes, I just wish they did better electric options that weren't so expensive
By Asa M.
Good service, very helpful and honest.
By AL
Being assisted by Trek's team has been one of my best experiences in a bicycle shop ever. The hospitality and knowledge of the staff are of great excellence. I recommend it to everyone.
By A de P.
Har købt en Trek Domane som de i Hellerup var de første til at få hjem. Kommer selv fra den anden side af storebældt fik bare den bedste behandling og alt var upåklageligt. Kunne godt haft købt den et andet sted skulle bare vendte et lille års tid. Den køre og virker bare perfekt.
By Johnny Pihl P.
On June 30/22 the front fork of my 9 yr old Trek Neko broke. My wheel came off and I fell sustaining a dislocated pinky, fractures in my face and surgery to insert pins and plates. This never should have happened, such a freak thing. The good news is the response from Trek. The manufacturer warranty was past but they proceeded with an accident claim. They replaced my bike, I just received a Dual Sport 2. They were compassionate, professional and helpful. Looking forward to enjoying my new bike.
By Bev