Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
Showing 198 reviews with 1 star · Clear filters
Absolutely appalling customer service. Completely unethical and on the verge of—or beyond—the law. It’s rare to encounter such repulsive, reprehensible, and contemptuous behavior. It’s surprising that no one has addressed this long ago. I regret every penny I’ve spent on this company’s bikes in the past.
By Filip B.
Het gaat speciaal over de magnesium verende voorvork van het merk Bontrager op een Trek fiets. De vork ging gemakkelijk stuk bij een lichte botsing waarbij de schalmen om de wielas afbrak. Bij het ombouwen van een andere Bontrager vork ben ik vanalles tegen gekomen maar niet veel goeds, ze kennen daar blijkbaar alleen inbus bouten die toegepast worden op plekken waar je geen slag hebt. Verder zijn de lamp units lachwekkend fragiel ook de electrische bedrading is zwak iets wat je toepast in een laptop maar niet hier. Kortom een dure vork maar geen kwaliteit en met tal van technische/constructie fouten inefficient ook bij productie, kan veel beter.
By Bert
Supporto ridicolo! Ho una MTB del 2015 con un problema alla sospensione. Essendo fuori produzione ho chiesto se fosse disponibile un prodotto compatibile, la risposta è stata, parafrasando, di buttare la bicicletta.
By Federico P.
I bought a Trek FX 2+ e bike 2.5 yrs ago. Had problems from the git go, but factory assured me they would stand behind it. Now after 3 rear hub replacements and broken spokes multiple times, the shop mgr. won’t return calls, and so far the factory hasn’t returned my call. In the past however the factory cust. Svc. folks have been responsive. But now I am requesting a refund and have not heard back. 3.15-26 Update: Trek factory warranty got back to me w/in 24 hrs of my submitting a BBB complaint. They have resolved the issue to my complete satisfaction!
By Davis Q.
Sent five emails to Trek Shrewsbury. Then made Four telephone calls, three with no reply and one when I believe the manager answered. He promised to recheck for my emails and if couldn’t see them, one of his team would call.Three weeks later no call!!
By Alistair R.
Purchased a Verve hybrid trek bike on 3/1/22. Brakes started leaking fluid after 3 years, to the point where the brakes did not work. I had to replace both brakes with Shimano brakes. I was told by the bike shop where I had my brakes replaced it was a known issue with Trek bikes. The brakes they had on those bikes were defective. Tried to get some compensation from Trek, but was told only 2 year warranty on parts. This bike was ridden maybe 100 miles in total. VERY UNHAPPY with TREK. I will never buy another bike from them
By Linda
Spent 3,000.00 on an electric bike. Screen went bad. Three weeks later I still don’t have it fixed. Called the dealer. Said ai just need to be patient. I really liked the bike but will not upgrade or buy another one for my wife. Unfortunate. Trek needs to do better.
By Jim J.
Fiets nauwelijks 3 jaar oud. Inmiddels bijna meer besteed aan vervanging onderdelen dan aan aanschaf. Intensief gebruikt. Dat wel. Maar ook altijd goed mee omgegaan. Leverancier gaf aan dat er alleen garantie zat op materiaal en niet op de betreffende arbeid. Nooit meer een Trek en nooit meer de fietsenwinkel waar ik die gekocht heb.
By KeesDenHaag
