Trek BicycleReviews of trekbikes.com

I bought a trek slash for my son. This was purchased new and its an extremely disappointing bike. We ride together and my giant has done the same amount of work as his trek with no problems and the trek at 1 year old needed bearings, bottom bracket, new rear wheel, dropper post fixed, new chain and sprockets plus brake pads and tyres. I would NEVER buy another as they aren't worth the money

Brought a trek slash 8 brand new after a year I spent 2k on getting it fixed and it’s always rattling and all my mates that have trek have the same problems as me. For the price I payed it’s so disappointing it’s got way to much bontrager which is pretty bad and the bearing are awful.

Just the worst quality bike I’ve ever owned (Trek Domane) In 1 year I’ve had to replace The back wheel twice, The saddle bolt,The bottom bracket, The cassette, The chain, The back brakes, Both tyres and more that I’ve forgotten I’ve honestly spent more on the bike than what I paid for the bike It’s quite obvious that these are built with cheap components that wont last so the customer is forced to return time after time to get it fixed racking up more money on top of what was paid for the bike I’ve had no help from Trek (Battersea) as they say these are all wearable parts not covered under warranty so basically the only part that’s not wearable is the frame I would highly recommend you stay away from this company at all costs unless you want to spend more in the long run

PESSIMA ESPERIENZA Sono una biker esperta...ho acquistato una TREK SUPERCALIBER da tre mesi in sostituzione di una signora CUBE SLT in seguito ad un furto. Pensavo di migliorare prestazioni e qualità ma evidentemente mi sono sbagliata alla grande. Dopo tre mesi di strada noto che mi è saltata la vernice nella parte inferiore del telaio. Pensando che era stato un danno da me provocato l'ho portata a riparare e con mia grande sorpresa mi hanno detto che la vernice era tutta staccata dal telaio per un difetto di verniciatura. Ho contattato il venditore e quindi la casa la quale dopo circa un mese mi ha comunicato che.la responsabilità era la mia. Faccio presente che insieme alla suddetta ho acquistato anche un'altra CUBE la quale è perfetta non da alcun problema e l'ho pagata anche molto meno...cosa dire...DISONESTI AL CONFINE DELLA TRUFFA

Two Trek branches said I could put a pannier rack on any Trek bike. So I ordered any Trek bike and put a pannier rack on it. I brought the Trek Procaliber 9.5 which is a carbon frame from All Terrain Cycles (Trek Dealership) because Trek didn't have any in stock. All Terrain Cycles ordered the bike from Trek even though Trek didn't show any stock. All Terrain Cycles should have built the bike but instead, they sent it to me as Trek had packed it. I believe they did this because they knew it was a used bike that a Trek staff member had put through the system. Tires were used, tire sealant was yellow when it should be blue, sealant was leaking, rims were damaged, screws in the frame were damaged, and dog hair and mud were stuck to the frame. All Tarrain Cycles past the buck and said this was all Trek's fault. They showed me proof (bike serial number matching the paperwork) that the bike was ordered from Trek and then sent it straight to me. First, I dealt with Tam at Trek and then Colin the Customer Service Director. Colin and Tam knew I was using this bike for bike packing. I also said I have Cancer and wanted to go on one last trip so getting this right was really important to me. The bike is a small frame so you can't attach anything in the middle because it dips. That just left the front and the back of the bike to attach a handlebar rack and a pannier rack. Trek knew I was going to be attaching things to the frame. After Colin took the bike and replaced parts (which I was grateful for) within a week, the frame cracked. I contacted Colin and asked him where I stood with this. He asked me what pannier rack I had attached to the bike frame and then he said he would take the bike to inspect it. I spoke to Trek US on live chat who said nothing is allowed to be attached to the frame so I don't know why Trek in the UK want to waste time inspecting it when the rack invalidates the lifetime frame warranty. This also means my bike insurance is not valid so I can't use this bike for bike packing. Colin then said that I had to get any parts authorized by Trek if I wanted to attach anything to one of their carbon frames. Colin/Trek should have told me this when they first knew what bike I had. I could have exchanged the bike before it got damaged. They ignored me when I pointed this out. Trek also should make this EXTREMELY clear (on their website, in person and in writing) to anyone buying a carbon frame ESPECIALLY for INSURANCE PURPOSES. They don't have it written anywhere and they don't care that they don't. When I told them this, Colin sent a load of bogus links that didn't work and he ignored liability. Nothing was said about anything they should or shouldn't have done and no apologies were given. I told Colin how nasty I thought he was for not saying anything. He ignored what I said. I kept asking him to explain why staff members were selling their bikes through the company. He didn't respond to explain. Colin then made out that he was going to swap the carbon frame I had for an aluminium frame, and then swap over all the parts on the bike for free. He said this was his 'offer' to resolve the issues. When I believed it was for free, I was relieved and said thank you. Colin then made out that he wasn't going to do this for free and that I had to pay him. I told Colin how awful he is and I said it seems you like to kick people when they are down. He never replied to help me any further or to reassure me that this wasn't the case. I have since gone to a different company that sells Trek bikes as well as other brands which is considered as a Trek Dealership. They said that even if the parts from a Procaliber 9.5 were swapped over to an aluminium frame, I would still have difficulty with the bike because the gear set-up is for climbing mountains and it's not ideal for what I need. They said they would help me find a more suitable bike. In between phone calls with them, they gave me the impression that they had spoken to Trek about me. They then cancelled my new order as they were told they have a right to cancel what orders they like. They then told me to go elsewhere for help. I'm still in shock. I can't believe it, I've wasted 11 weeks of my life and I'm worse off than when I started. I've spent about £1000 on bike packing add-ons and I can't use any of it, let alone go on the trip I had planned. All the stuff including the damaged bike is just sitting there.

Ho acquistato in data 15-04-2023 una Trek Merlin 7,da subito notavo un rumore meccanico intermittente. Ho segnalato al rivenditore,che è anche assistenza autorizzata Trek,il problema è mi ha consigliato di fare qualche chilometro e poi ci guardava. Qualche settimana fa'ho portato la bici in assistenza perche'il rumore era diventato costante e fastidioso e dopo qualche giorno me la riconsegnano dopo aver sostituito pedali e catena perche'usurate,esco a fare un giro il giorno dopo e percorsi pochi chilometri non riesco a cambiare rapporto e con forti rumori meccanici,a questo punto riporto la bici in assistena e dopo qualche giorno mi dicono che c'è a sostituire tutta la trasmissione. Premesso che la bici ha percorso circa 600km tutti su strade collinari asfaltate ,non è mai caduta e non presenta neanche un graffio. A questo punto,contatto prima telefonicamente un tecnico Trek ,esprimendo tutto il mio disappunto sulla qualita'della bici,il quale si limita a rispondermi che loro possono solo riparare la bici. Scrivo anche un email al servizio clienti Trek,chiedendo una sostituzione della bici visto i tanti problemi e altrettanti riparazioni e mi rispondono di portarla in assistenza. La bici a oggi è ancora in riparazione e non intendo piu'ritirarla,da un brand come Trek mi aspettavo una soluzione diversa,premesso che era la prima volta che acquistato un Trek e dopo questa pessima esperienza anche l'ultima Il giorno successivo esco a fare

In their Store the prominent statement is: 'We repair every bike in 24 hours' I am deeply dissatisfied with the service provided for my Rail 9.8 at the Trek Store in Verona. After bringing it in on a Saturday at 15:00, I was disappointed to discover that on Tuesday at 13:30 it was still not ready. I consider it essential to be treated with the utmost professionalism and efficiency in line with what was promised. In addition, the Workshop is really expensive , for example other retailers have an average price of 15€ for washing the bike, and you can often get it for free, in the Trek Store you can get it for 24,90€ or they insist a lot on selling Packages.

Contacted trek support for info on a respirator for trek exe 9.7, a passed to local bike shop who didn’t know, then passed back to trek who now decide they can do it, one month later and still no price, constant chasing up, iv given up.