TravelocityReviews of travelosity.com

I booked a rental car through Travelocity with Thrifty Rent a car in Dallas/ Ft. Worth. Online, I was offered a discount by paying at that time vs. upon pickup, which I did...$540. When I arrived in DFW, thrifty clerk informed me I had payed Travelocity, but Travelocity had not paid Thrifty, so I was denied a car. I went to another rental agency, had to pay to rent another car, when my VISA card disputed the amount, with all receipts and proof of pay... travelocity still refuses to re imburse. I will NEVER use Travelocity again.

we booked a room from another room we were unhappy with. Travelocity confirmed so we left the room and went to our new one. We got there and the room was a 2 person suite when they confirmed four. We were in a remote area and called Travelocity. They left us on hold for over an hour. It was already midnight. We had a six and ten year old in the backseat crying. After an hour of hold they came back to the phone and wanted to put us on hold again. We had to travel back an hour and a half and check in a hotel at 3 am. Customer service never called us back to even check on is. Horrible experience with a horrible company. If zero stars was a choice than I would pick it!!!!

They said the manager of the Best Western in Montreal donwtonw would not agree to my request to change my reservation. I spoke to the manager face to face and he said travelosity was keeping my money.I spent 7 hours of phone time over a $135 reservation DO NOT USE THEM