Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
29 reviews
Cruise Direct Online/Travel Direct VacationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 25 years of cruising experience, from couples' vacations to family gatherings at sea, we've seen and done almost everything. We've cruised on the big ships, the rivers, intimate small ship sailings, and luxury lines. We work on your behalf, ensuring your cruise vacation is the best it can possibly be. We offer every promotion the cruise lines are running and add a little "extra" as a thank you for partnering with us on your vacation.We are certified cruise specialists with companies like Princess Cruises, Viking Cruises, Royal Caribbean, Celebrity, and more. We have the knowledge, and personal experience, to help make your cruise vacation something truly special.We've been doing this for a long time and have built relationships with all the cruise lines that allow us to offer YOU the BEST PRICES you'll find anywhere. Our Thank You Shipboard Credit and Rebate programs ensure you'll save money over going directly with the cruise lines on every single cruise, all year long.We are so confident in our ability to save you money, we guarantee to match any price you find on any official cruise line site, for the exact same offer, and beat it. Every time.
Cruise Direct Online/Travel Direct Vacations (traveldirectvacations.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
29 approved reviews, newest moderated first
Darren was extremely efficient in handling our cruise reservations. He was super knowledgable and answered all of my questions (and I had a lot of questions). Would definitely recommend Darren and plan to use him again for future travel.
By Pamela B.
Response from Cruise Direct Online/Travel Direct Vacations· May 6, 2026
Thank you so much for this review, Pam! I've enjoyed partnering with you on your cruise vacation and can't wait to start planning the next one together!
Darren replied quickly to emails and went above and beyond to make our trip very special. He is skilled at making clients happy and as mediary to the cruise company. He got us deals we did not know were available to us.
By S. H.
Response from Cruise Direct Online/Travel Direct Vacations· Aug 11, 2026
Thank you so much for review. I've enjoyed partnering with you and look forward to more adventures together!
Darren is always very helpful and follows up especially with issues related to how Viking air travel arrangements are made. Multiple changing of air flights is very challenging for older people and in our case, someone who requires a wheelchair. Most recently our air arrangements were 3 changing of flights to get from Philadelphia to London. Darren was able to help us and we only have 2 changes on the way over.
By Marilyn C.
Response from Cruise Direct Online/Travel Direct Vacations· Mar 30, 2026
Thank you for this wonderful review, Marilyn. It's always nice to be able to successfully improve the air itinerary and make the trip a little bit easier. I can't wait to hear how wonderful the vacation was!
Darren Trencher was great. Timely responses to all my questions
By customer
Response from Cruise Direct Online/Travel Direct Vacations· Mar 30, 2026
Thank you so much for this review. I've really enjoyed partnering with you on your upcoming cruise. Have a wonderful time!
Darren was always responsive and helpful; we had many issues on and off, and he never got tired of us or complained. He was always happy to help and he did a great job. He made our first voyage with Viking special and are thankful for the individualized help. Hope to meet him face to face some day !
By Gerry and Susan M.
Response from Cruise Direct Online/Travel Direct Vacations· Mar 29, 2026
Thank you so much Susan and Gerry! It was such a pleasure partnering with you both and I'm so happy the cruise was wonderful. I look forward to partnering with you on many more adventures!
Darren Trencher is awesome. Extremely helpful, knowledgeable, and patient. I highly recommend him.
By hdfxdwgrider
Response from Cruise Direct Online/Travel Direct Vacations· Mar 3, 2026
Thank you so much for this review! It's always so great to partner with you both and I can't wait to hear about your cruise. Have a wonderful time!
My experience was flawless. Darren was informative and quick to respond. I highly recommend Cruise Direct online.
By Ruth B.
Response from Cruise Direct Online/Travel Direct Vacations· Feb 27, 2026
Thank you so much, Ruth! It's been such a pleasure partnering with you and I can't wait to hear about your wonderful vacation!
Darren Trencher answered all of our questions immediately and made the booking process for our cruise extremely easy. I would be happy to work with him again in the future.
By STEVE T.
Response from Cruise Direct Online/Travel Direct Vacations· Feb 27, 2026
Thank you so much, Steve! I've really enjoyed partnering with you both and look forward to many more adventures together. Have an amazing time on your vacation!
