Trauma VoidReviews of traumavoid.com

Oh, the website is not working :(

Sent in my child helmet after a fall for a replacement. Communication was difficult with the company- often went weeks without anyone getting back to me through phone and or Facebook messenger and email- took several months for the replacement to arrive Love the helmet but customer service could use some finessing...communication is key!

Received an email for 20% off and even though I had to take a pay cut due to Covid-19, I decided to order a new helmet since mine was recently involved in a fall. The helmet came in record time but sadly, it didn’t fit right. Since there is only a 14 day return policy, I immediately emailed per the return instructions. Then a few days went by with no response and I called and left a VM. Then a few more days passed and I emailed again. Then a few more days passed and I called and left another message. On day 10, I posted on an equestrian FB forum and found out that Trauma Void and Back on Track are owned by the same parent company. I forwarded my email thread to the BoT contact asking for assistance and immediately get a response from BoT and then not much later, a response from TV. I was going to exchange for a different helmet with a deeper profile, but have decided to search for a company with better CS. This is my first interaction with TV and I’m very saddened as I ski and bike in MIPS technology so want to ride in it as well and there aren’t that many MIPS riding helmets on the market.

The way the straps sits under my chin does not hold the helmet on my head. As I ride the strap keeps flipping up in front of my chin so the helmet just falls off. I like the way it looks and sits on my head but is soon as I start riding I have to stop and get a different helmet. I cannot tighten the strap anymore it is the way it sits around my ears and under my chin and the design that is the problem