TranyaReviews of tranya.com

Very affordable products. I have bought 2 headphones and a smartwatch in last 6 years. All of them have a lifetime of approx 2years. All failed due to structural lack of quality. What bothers me the most is inability to leave proper review on site.

The watch malfuntioned and burned my wrist. I replied to company and they denied my claim saying it didnt happen. I have proof with burn on my wrist and photos. I gave them a detailed description of the incident and they are not taking any responsibility. The watch doesnt turn on anymore and ive only had for less than 30 days. I recievd on July 15th and the incident occured August 2nd. I sent email and customer service says the watch could never produce that much heat. Well i am sorry to inform you customer servive but these burn marks and photos are proof of the case. I should be atleast asked to send back the product for inspection. But this company doesnt take responsiblity. Do not purchase these products!!!! If you would like please reach out i can find a way to show you the irrefutable evidence in the photos.

One earpod had stopped working after less than 2 months. I'm using one only now.

I bought the Tranya T10B earbuds and they worked fine for a while until the right earbud suddenly started draining within 30 minutes, showing erratic battery levels (e.g. jumping from 10% to 70%) and no longer responding to resets. The left earbud still works perfectly. Since both sides were charged and stored identically, this clearly isn't normal battery aging it strongly points to a latent hardware defect that only showed up after long-term regular use. I contacted support with proof of purchase and detailed troubleshooting, but was brushed off with “out of warranty” excuses and told it was just “normal component aging”. This contradicts their own warranty policy, which admits that some countries don’t allow strict time limits on implied warranties especially in cases of potential defects or misleading claims like being “upgraded” or “premium”. Worse, the support rep (Bella) completely ignored my concerns and instead tried to upsell me other models all while avoiding any meaningful response to any of my issues. After getting ghosted, I started researching and that’s when the red flags piled up: 🚩 A Pattern of Ignored Defects and Bribery – Other reviewers on Trustpilot have complained about similar defects from charging issues to faulty audio and many mention being ghosted by customer support or offered replacements only in exchange for a 5-star review. That’s incredibly shady. 🚩 Constant fake sales – They run a “Mid-Year Sale” with 60% off on most items year-round, including “early bird” pricing for "new" models released last year. This kind of perpetual discounting is misleading and may violate advertising laws. 🚩 Potential OEM rebranding – The T10B and many of their models look identical to cheap Alibaba earbuds being sold in bulk for under $25. This suggests Tranya may be rebranding generic products at inflated MSRPs to appear more premium than they are. 🚩 Reselling "used" earbuds with no condition info – Tranya sells “USED” models (like the T10) on their official website without explaining the condition, whether the tips have been replaced, or how the units were cleaned/refurbished which is sketchy for in-ear products and raises serious hygiene and safety concerns. This is not something a reputable audio brand would do without clear disclosures. 🚩 No business transparency – Their site lists vague contact emails but no legitimate corporate information. The addresses associated with them include residential units and shared buildings, and a search for their business name turns up no trace. There's no named owner or legal entity anywhere. 🚩 Fake “About Us” page – Their “About” section claims they were founded by an audio engineer who spent years researching audiophile tech, yet this story feels copied-and-pasted and doesn’t match their product lineup, customer support, or reseller-like behavior. 🚩 Misleading global shipping claims – Despite advertising “Free Worldwide Shipping,” they block checkout for Canadian postal codes. When asked, they gave a vague excuse about “warehouse distribution,” but this still contradicts what’s promised on the website. At this point, I’m convinced Tranya is more of a drop-shipping or white-label reseller operation than a legitimate audio brand. The combination of poor customer service, inconsistent policies, fake scarcity tactics, and a sketchy company setup is deeply concerning. Do your homework before buying and shop elsewhere if you want a real warranty or actual brand accountability.

Very Good product Very Good company

Nossa como queria ter visto esses comentarios em todos os sites antes de comprar o meu x1 que estou so com um lado dele e nem paguei mais vou fazer o que nao sou de procurar saber de produtos antes de compra-los so vi que estava com o preço bom e comprei hoje so estou com um lado do fone

Broke down after 2 weeks

Had a issue with my product they sent me out a new one quickly quality is guaranteed. Customer service was spot on and I was fully reimbursed with a new product. I will be shopping from them again when the next gen product comes out.