TraneReviews of trane.com

Awful to their employees.

Had a technical question regarding my thermostat and connecting it to a Smart App. Not only were they not able to answer my question but they had no technical personnel that could. I will not make a major purchase like this if I can't get access to simple questions. When the survey app realized I rated them a "1", the app couldn't recognize my inputs, voice or digital. It appears the survey app will record only positive responses. Please make sure you do business with a company with resources that can provide support. It doesn't appear Trane has a support team in place. Lesson learned.