TradeSmith, LLCReviews of tradesmith.com

Response from TradeSmith, LLC· Jun 2, 2026

Thank you for sharing your feedback. We’re glad to hear TradeCycles has been a helpful resource in your investment research. We’re sorry your experience with support and follow-up has not met expectations. Wait times can vary, but our goal is to answer every call as quickly as possible and continue improving response times. We’ve recently added a new team of TradeSmith representatives, and we hope this helps provide faster support in the near future. We appreciate your feedback and the opportunity to improve.

Response from TradeSmith, LLC· Jun 2, 2026

We're glad you found our information helpful for your decisions. Thank you for your positive feedback!

Response from TradeSmith, LLC· Jun 3, 2026

Clare, 30+ years of market passion combined with the right tools is a powerful combination and it's wonderful to hear Platinum membership has brought that next level of consistency and peace of mind you were looking for! You touched on something so many members appreciate which is that having a clear plan for when to sell is just as important as knowing what to buy. Excited for you as you continue growing with Signals and we look forward to being part of your journey ahead!

Response from TradeSmith, LLC· Jun 2, 2026

Thank you for your positive feedback on our data. We know some features can take time to get familiar with, and we’re always looking for ways to make the software easier and more intuitive to use. Our goal is to provide tools that are both reliable and simple to navigate. If you have any specific feedback, please feel free to reach out to us at [[email protected]]

Response from TradeSmith, LLC· May 28, 2026

Hi Aladdin, thank you for sharing your feedback. We’re sorry to hear that the services you tried did not feel like the right fit for your trading style. We understand how frustrating it can be when you’re trying to find a service that aligns with the way you trade. We want to clarify that the terms of each offer are provided before purchase, including whether the guarantee is eligible for a cash refund or a credit refund. The portion of your purchase that was eligible for a cash refund was refunded in accordance with the terms of that offer. The promotion tied to your larger purchase included a 90-day Customer Satisfaction Guarantee in the form of a credit refund that could be applied toward other products from our firm, rather than a cash refund. We always encourage customers to contact our Customer Service team with any questions before or after purchase. Our team is happy to walk through the offer details, explain the refund terms, answer questions, and help customers better understand which services may be the best fit for their needs. We also understand that you’ve explored several services while trying to find the right match. In addition to product access, we offer dedicated concierge appointments, educational materials, and live trainings to help customers get oriented, understand the tools, and receive a more personalized walkthrough based on their goals and experience level. We’d be happy to continue assisting you directly. Please contact our Customer Service team so we can review your account, discuss your trading preferences, and help you make the best use of the resources available to you.

Response from TradeSmith, LLC· Apr 29, 2026

Thank you for sharing your feedback, Stephen. We're sorry to hear your experience didn't meet your expectations. We want to make sure refund and subscription terms are always communicated clearly, and we'd like to look into your specific situation. We weren't able to locate your account based on this review — could you please reach out to our customer support team directly so we can review the details and work toward a fair resolution?We appreciate you giving TradeSmith a try and hope to have the chance to make this right.

Response from TradeSmith, LLC· Apr 22, 2026

Hi Chris, Thank you! We appreciate your perspective. Regards, Tradesmith Customer Success

Response from TradeSmith, LLC· Apr 22, 2026

Hello, We’re sorry to hear this and understand your frustration. Markets can be unpredictable, and while our tools provide data-driven insights, we don’t guarantee specific results. Our goal is to support better long-term decision-making. If you have any specific questions about your service or others that may be a better fit, feel free to reach out—our team would be happy to help. Regards, Tradesmith Customer Success