Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
12 reviews
ToyZagSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ToyZag is an online toy retailer offers electric ride on cars for kids and other fun toys for children at affordable prices with fast & free shipping.
ToyZag (toyzag.com) has 12 customer reviews on The Fair Hearing, with an average rating of 3.0 out of 5.
12 approved reviews, newest moderated first
On Dec 7, 2020, I ordered a Kids ride on True Max Black Truck and it arrived in plenty of time for Christmas. I was very surprised by the quality, size and all the great features of the Jeep. It couldn't have pleased me more. My only concern is that i am still waiting for the "license" that was supposed to be mailed to me.
By Linda T.
This company has very bad customer service! Let’s just start with I order my son truck for Christmas to find out it only had three wheels! When I contacted the company “email only” they gave me the run around. I sent in pictures per there request til no response! In addition to it only being three wheels the steering wheel didn’t fit and wire was broken. Returns and exchanges are at your own expense, which is about 300 bucks to ship! Worst experience ever! Stuck with a broken truck! Next stop BBB!
By keisha
Response from ToyZag· Feb 10, 2021
Hello Keisha, Oh no! So sorry to hear that you experienced some issues with your order. I tried to pull up your order information to get a better understanding, but I don't see any support requests or tickets made under your name. For further assistance, can you please e-mail us directly at [email protected] Looking forward to getting this resolved.
I had to report this company to the BBB. I purchased a pink jag that had issues with the steering wheel, and the company wanted me to pay for return shipping. If you do want to return an item you must do so before 30 days from the date of purchase, not date delivered. They did everything to prevent refunding my money, and I never received that refund. The car I received was poorly engineered. A piece of junk!
By Tyreesha R.
I ordered a ride on car for my nephews birthday and it arrived the very next day. They offer free shipping and the Mercedes kids car they sent was perfect. I highly recommend them
By Cleo T.
