ToyboxReviews of toybox.com

Hard to impossible to connect. Do not recommend it.

I’m a mechanical engineer and was very excited to get this 3D printer for my 7 year-old grandson. It worked great for a few days and then the print nozzle clogged. I spent an hour following the recommended Unclog process while using the unclog tool, and filament still won’t feed correctly. Several online reviews mention the same issue. In my opinion the product has a fundamental design flaw, and should have been designed to have an automated self-clean cycle after every print. I rarely leave negative reviews, but this product was a huge disappointment. The return went smoothly so I’ve changed to 3 stars.

Starts off ok but after a couple months the printer fails. The real issue starts when trying to contact Toybox with the issues. It’s endless back-and-forth and no real solution. They will send you a “problem-solving tool” which is essentially a glorified paper clip. In the end my printer, which is 8 months old, is out of warranty. If they would have addressed the issue in the beginning (June 7) the warranty wouldn’t have been an issue. They also offer up a $100 coupon towards a new one. Who in their right mind would buy another one from them? This delaying is unacceptable tactic and poor business practice.

I really hope these negative reviews can reach as many parents as possible to help them avoid buying these problematic devices. I wish we’d been a little more proactive in researching the Toybox Alpha Two before we purchased one for our son, as there are multiple Reddit threads and Facebook pages devoted to the problems we’ve been experiencing with our device. At first, it seemed great. Our son printed little toys for his friends and we seemed to be getting our money’s worth. But somewhere around the fifth month, things went south and the printer kept failing and giving us the “something’s not right” message. To the company’s credit, they made it seem like they were working hard to help solve the problem, giving me a detailed list of steps to follow (none of which ever worked) and eventually sending us a new memory card, which also didn’t work. True to form, once the sixth month hit and our warranty had expired, the desire to help us with their terrible product also expired and the best they could offer was a discounted refurbished printer or $100 off a new printer. Why on earth would we buy someone else’s used printer when our brand new one doesn’t work? And why would we buy another brand new printer when, again, this one doesn’t work? The thing that really irritated me about the terrible customer service practice was that at no point did they ever care about all the printer food we were wasting between trying to print literally anything and following their pointless, worthless steps to repair the printer. And there’s also the $20 per month we were spending on a subscription, as they completely ignored my complaint about how the special prints that cost coins were also failing. They never even offered to refund those coins; instead replying with the same pointless steps, only to finally shut the door in my face with “there’s nothing else we can do.” I implore other parents to do your research before buying a 3D printer. Other companies might charge more, but quality should be a priority and you simply won’t get that from Toybox.

My son is 8 and loves this printer! It's so easy and all his projects are at his finger tips. I also love using it! We are waiting for some of the cool colors to come back in stock and he is excited to make everyone gifts this year for Christmas. My machine came without the unclogger tool, and the sent it out to me fast and free of charge! Wonderful experience!

I bought this for my 11 year old so I could be hands off and let him experience the 3d printer hobby at his own pace. This machine was probes every single day. He got all of 3 months out of it before it failed The worst part is customer service drug their feet with ridiculous delays beyond its warranty period. The units are locked into a native exclusive application you have a serial number a date registered and a user name with customer profile but the excuse was none of the above could be verified for warranty purposes 🫠🤦‍♂️ right that checks out.. with these little throw away printers costing as much as the standard entry level adult units DO NOT WASTE YOUR MONEY on toybox

I bought a printer for my grand son for Christmas last year however his parents had already purchased one. I followed all of the return instructions but never did get a refund!! So I guess I am out of luck! 300 dollars down the drain!!!!!

Purchased for my twin grandson's 8th birthday. It was a big hit. So far, since April, they have created over 100 3D items. Would love to see more filament options that aren't always sold out.