TOV FurnitureReviews of tovfurniture.com

Please think twice before buying from this company. They delivered the wrong sofa, and instead of fixing the problem, they tried to convince me to keep it with a discount. Their customer service has been extremely poor, and they are holding my money instead of processing my refund promptly. I have already wasted almost a month dealing with this issue. I have never experienced customer service like this. Very disappointing, and I do not recommend this company.

Very pleasantly surprised! Mark was extremely helpful, and continued to follow up to ensure I had great service. Went out of his way to help with my shipping needs, and even helped me save money. Makes me want to buy more from TOV. Thanks Mark! 10/10 service

I recently purchased the Dex Brown Leopard Jacquard Ottoman. It’s unique, beautifully made and was packaged with care. It compliments my decor and I will enjoy it for years to come. A huge shout-out to Erwin, who provided the best customer service that I’ve experienced in a while. Overall, a great experience!

Stephanie-the customer service rep that I dealt with-is amazing. When a service rep says “I’ll call you back”, one tends to think, “yeah, right.” Well, she has, several times as she has taken the lead on troubleshooting a delivery issue (on me -not TOV). It’s been a breath of fresh air to deal with such a professional, friendly and pro active customer service agent. I will definitely purchase more from TOV based on my interactions with Stephanie and her supervisor Chloe!

My coffee table was on back order and then it went on sale and I emailed them to ask if they would honor the sale price and they did. Sent a confirming email and had the funds within a day. Was impressed.

Customer service is excellent. Everyone is patient and understanding. All questions answered.

> UPDATE: TOV’s response is almost as dishonest as the sales experience that prompted this review. > > Let’s correct the record. > > I purchased furniture that TOV advertised as IN STOCK. They took my money. Then, for more than 90 days, they repeatedly moved the delivery date while continuing to present each new date as though my order was actually going to ship. > > It never did. > > That is not simply “experiencing a delay,” as TOV would now like potential customers to believe. I was strung along for more than three months over merchandise they represented as in stock when they sold it to me. I finally canceled because there is a limit to how many meaningless delivery dates a company can provide before a customer realizes its promises are worthless. > > Their response gets worse. > > TOV publicly claims they called me. They did not. There was no call. If TOV wants to stand behind that statement, produce the call record. This should be very easy. > > They also claim they refunded the separate white-glove delivery charge. I never received that refund. Produce the transaction record showing the amount, date, and card credited. Again, very easy to prove if it actually happened. > > And changing the estimated delivery date after taking my money does not retroactively change the fact that TOV advertised the furniture as IN STOCK when I bought it. In my opinion, selling merchandise as in stock, taking payment, failing to deliver it for more than 90 days, and repeatedly dangling new delivery dates to keep a customer waiting is a deceptive sales practice. > > Then comes my favorite part: after all of this, TOV suggests I “give TOV another opportunity” by purchasing another in-stock item. > > You cannot make this up. > > The entire reason I am writing this review is because I already purchased an “in-stock” item from TOV. Apparently their solution to failing to deliver the first supposedly in-stock product is for me to hand them money for another one. > > Absolutely not. > > I have since seen TOV furniture in person, and I think the quality is shockingly cheap. The polished photography creates an impression the actual furniture does not remotely live up to. After seeing it firsthand, I am almost grateful the stools never arrived. > > TOV had my money for more than 90 days. They had supposedly “in-stock” merchandise. They supplied one delivery date after another. They delivered nothing. And now their public response contains a call that never occurred and a refund I never received while carefully reframing their failure to fulfill the order as my “choice” to cancel. > > I would never purchase from TOV again. Not after the nonexistent furniture, not after the nonexistent call, not after the refund they claim exists but I never received, and certainly not after seeing the quality of their products in person. > > If this response was intended to restore my confidence in TOV, it accomplished the exact opposite. It gave potential customers an excellent demonstration of why I wrote the review in the first place. TOV Furniture has somehow confused being impossible to obtain with being exclusive. I ordered stools in August after TOV assured me they would arrive in early November, specifically in time for me to host the holidays. November came and went. The holidays came and went. Then came six months of shifting dates, empty promises, and excuses. The stools never arrived. I also paid separately for “white-glove delivery” on another credit card, which they refused to refund. No furniture. No delivery. Yet somehow they still felt entitled to keep the delivery fee. Absolutely shameless. Customer service was atrocious. After months of failing to fulfill my order and repeatedly giving me information that proved false, they could barely be bothered. No urgency, no accountability, and certainly no concern that they had been holding a customer's money while delivering absolutely nothing. And after all of that, I started noticing TOV chairs in restaurants and finally saw the quality in person. Cheap. Mass-produced. The online styling and photography are doing an enormous amount of work. This is not elevated furniture. IKEA deserves more respect because at least IKEA is honest about what it sells, prices accordingly, and can actually get it to your house. Do not give TOV your money. The pretty photos are a facade for cheap furniture, disgraceful customer service, and a company perfectly comfortable stringing customers along for months. Believe the bad reviews. I wish I had. TOV deserves your distrust, not your business.

I absolutely love my coffee table from TOV Furniture! Part of the table initially arrived broken, but I contacted the company, and they responded within 24 hours. They arranged to have the damaged base picked up and sent me a replacement within just a few days! Charisse, the customer service representative who assisted me, was wonderful—they were very responsive, helpful, and made the entire process feel very easy. I am so impressed by how quickly and professionally the team resolved the issue. The replacement arrived safely and looks beautiful. I would absolutely recommend this company based on both the quality of the table and their outstanding customer service!! Thank you so much!!