Poorly Organised Business
To be clear, this is not a US based company - It’s a UK based business. We booked through Tour-International.com to take our large party to the Isle of Wight for a Rugby festival over the 2-5 May 2025. Whilst we did all have a good time, and our boys played lots of rugby, our experiences with Tour-International were somewhat disappointing. Whilst the logistics and admin team were polite and generally helpful when they did respond, response times were slow (possibly understaffed?), there were several instances when we were totally left in the dark on critical pieces of information and sometimes our emails were just left unanswered. Overall, the organisation and administration was a bit hit and miss, many aspects felt very last minute and certain things that were promised, never materialised. The most concerning element was an aggressive and threatening email from the owner, Terrance O’Neill, when we queried the communications around the additional costs relating to card fees. Personally, I wouldn’t ever use this current company, or any others initiated by Terry, ever again. I wouldn’t like this review to reflect badly on all parties who were associated with the festival however. Therefore, I need to complement our hotel, all of the security, independent food and drink providers, and especially the paramedics/medical team as they were excellent. I should also add that our boys (players) enjoyed the rugby element greatly, and that the poor organisation and communication from Tour-International did not negatively affect their experience of the weekend.
By Georgia R.