Sunday, November 8, 2026 · Customer reviews of US businesses
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420 reviews
Tougher Than TomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
All natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
420 approved reviews, newest moderated first
Still have mice after purchasing product
By Adam F.
Response from Tougher Than Tom· Oct 29, 2025
Hi Adam, We’re really sorry to hear that you’re still seeing mice. We know how discouraging that can be, especially after giving the product a fair try. Our team will take a closer look at your case and reach out to offer some guidance and support to help you get better results. Customer Service Team Tougher Than Tom
I have had it out for three weeks no signs of mice. I am pleased with the results and will continue to use Tougher Than Tom.
By Carolyn K.
Response from Tougher Than Tom· Oct 29, 2025
Hi Carolyn, That’s wonderful to hear. We’re so glad the product is working well and helping keep your space mouse free. Thank you for sharing your experience and for trusting Tougher Than Tom, it truly means a lot to us. Customer Service Team Tougher Than Tom
I don’t smell a thing once I placed those packs down. I thought I’d get a scent lasting since I put 4 packs between 2 rooms
By Gvega
Response from Tougher Than Tom· Oct 29, 2025
Hi, thank you for sharing your honest feedback. The scent can fade faster depending on airflow and temperature, which can affect how strong it feels in a room. Our team will reach out with a few tips to help you get longer-lasting results. We really appreciate you giving the product a try. Customer Service Team Tougher Than Tom
It took some time to get the product, it did not arrive when it was supposed to arrive. At this point, the product appears to be working fine. Just getting into the season where I have more issues now.
By Paul B.
Response from Tougher Than Tom· Oct 29, 2025
Hi Paul, Thank you for sharing your experience. We’re sorry to hear your order took a bit longer to arrive, but we’re glad to know the product is working well so far. We really appreciate your patience and feedback. If you ever need any help or have questions, please reach out to us at [email protected] we’re always happy to assist. Customer Service Team Tougher Than Tom
I had a full-on mosquito army invading my deck, and this product honestly saved us. It didn’t work overnight, but after a few days, the difference was huge, finally able to enjoy being outside again! Customer service was also super nice and patient with me (I had a million questions 😅).
By Andre S.
Response from Tougher Than Tom· Oct 24, 2025
Hi Andre, We’re so happy to hear your deck is mosquito-free again! It can take a few days for the traps to kick in, but once they do, it’s such a relief to finally enjoy the outdoors in peace. Thank you for your kind words and for being part of the Tougher Than Tom family. Enjoy your mosquito-free time out there! — The Tougher Than Tom Team
the TNT traps seem to work well enough with our abundance of pests.. I got a mosquito lamp, and the first time used it had a purple light and a white light. second time used it only has a white light.
By TLW
Response from Tougher Than Tom· Oct 24, 2025
Hi TLW, Thank you for sharing your feedback with us! We’re glad to hear the TNT traps are helping with your mosquito problem. Regarding the lamp, the purple light should stay on when it’s fully functional, so it sounds like there may be an issue with the bulb or connection. Please reach out to us at [email protected] so we can take a closer look and help you get it working properly. We appreciate you giving our products a try and we’d love the chance to make this right for you! — The Tougher Than Tom Team
I bought three packs of pouches and spread most of one pack generously in the areas that I suspected or saw a mouse occasionally I about a month ago. i’ve used glue pads and typical mouse traps to help with the problem but this time of the year that’s always worse. I use their traps alongside Tom’s pouches and I found, but I’ve gotten more in the traps than I ever had before. Instead of a repellent, it seems to be an attracting smell. If I could get a refund, I would, but I don’t know how to contact the company. For me it was a bad investment, maybe for others it will work better.
By Werner G G.
Response from Tougher Than Tom· Oct 24, 2025
Hi Werner, Thank you for sharing your experience. We’re sorry to hear the pouches didn’t work as expected. They’re made to repel mice through scent, so it sounds like something may have gone wrong with your batch or placement. Please contact us at [email protected] so we can review your order and help with a solution or refund. We appreciate you giving our products a try and sharing your feedback. — The Tougher Than Tom Team
Just doesn't seem effective. I get just about everything other than mosquitos. I've tried relocating the traps, different heights, light and dark corners. Garbage. The traps themselves shoukd be a little bigger. The solution settles to the bottom and if I try to swirl it to get everything resuspended it leaks out the holes. Save your money.
By Par K.
Response from Tougher Than Tom· Oct 24, 2025
Hi Par, Thank you for sharing your honest feedback. We’re sorry to hear the traps didn’t deliver the results you expected. The bait works best when placed in shaded areas with good airflow, and the liquid shouldn’t leak, so it sounds like something may be off with your batch. Please reach out to [email protected] so we can review your order and help make this right. We appreciate you giving us a try and taking the time to share your experience. — The Tougher Than Tom Team
