Touch of ClassReviews of touchofclass.com

I have made 3 previous orders which went without trouble and I was very happy with the products. However, on my recent order, I had to make several attempts to get information about where my order was and when it would ship. It was a relatively expensive rug, which had so far taken 2 weeks and had not yet shipped. I had been given several dates when it would ship, but it was still not on its way. Terrible service, underlined by rude customer service, who basically called me a liar. I cancelled my order and will never use them again.

My story goes way back to February 2021. It is now April 30, 2021. I paid these people $226.79 for 2 sets of kitchen curtains and a table cloth. A very long story short, they promised to send my complete order out in 1 shipment.(I explained I was redecorating and painting the kitchen walls, I wanted the color of the curtains to match up with paint color)..so, I was promised my complete order would ship in 3-5 days...My order was sent in several shipments and the curtains and table cloth were shipped from 2 different lots!.. their for, that means their is a major color difference between them all!!. Some curtains were surged in Green and some in white!!.. they also had major defects in the embroidery work!!.. After numerous calls and emails to correct this mess. Through email, Customer service the supervisor and myself agreed to get this corrected, by sending all(return shipping lable and correct items) to my physical home address... I AM STILL WAITING for "Touch of Class" To make this right. After we all agreed, I would recieve a return shipping lable along with the correct curtains sewn and surged in white. I would return the defected and mix-matched items.... I AM STILL WAITING FOR THESE PEOPLE TO GET IT CORRECTED AND SEND MY CORRECT ITEMS ALONG WITH THE RETURN SHIPPING LABLE!!. I have been handed many lousy elementary excuses(I'm sorry, I've been sick), and have been lied to so many different times. All I want is the correct order that touch of class had on their webpage for sale, the day I paid and placed my order. Getting correct items to customers seems to be a impossible task!!.. Another impossible thing seems to be, TELLING THE TRUTH!!.. I can surely agree with other reviews left here.. do not do business with these people!!.. My experience has been 1 that I will never forget with these people!.. I don't see how they continue to stay in business!!.. wish I could leave pictures so others could see what a mess this really is!!

I ordered soap dispensers and matching tissue holder from Touch of Class. I received the soap dispensers first and they were fine. The tissue holder was a completely different product! When I called customer service, I was told to send pictures of the soap dispensers and tissue holder along with the product code then they would send these to their vendor, then the vendor would determine if they would replace the items and send a return label. HUH? This isn't even my error and it will take a least a month to resolve AND they had attitude about it! When they finally sent a return label, the agent said after inspection they might POSSIBLY give me a credit or ship the correct item! HUH? I shop on line all the time and never experienced anything like this. I will NEVER do business with them again and you shouldn't either!

Worst experience ever. We were gifted a comforter for Christmas. A king size comforter was ordered but we received a twin. The buyer contacted Touch of Class on 12/29 after we discovered the error. I had to take a picture of the tag to prove they sent me the wrong thing and eventually a return shipping tag was issued. I had to be at my house for FedEx to pick it up, but there was no way when this was going to be happen. They picked it up and we received word on 01/15/2021 that the credit and a new Comforter Set was being processed. I checked in on 02/03/2021 as I hadn't heard anything from them and I was told that the package was would be shipped around 02/10/2021 and I would be notified with a tracking number when it shipped. On 02/08/2021, I received the new Comforter Set. And what do you know...they sent a twin comforter set again. When I called to complain and request a full refund rather than trying to continue to work with this company, there was no apology, no attempts at making amends, and they took no responsibility whatsoever for the waste of time this has been to us. I will never order anything from them again and I will always encourage anyone else I can to avoid this company at all cost.

I will not buy from this company again and would definitely not recommend them. Purchsed a $214 electric blanket and still haven't received it in over a month. I e-mailed customer service and they said it was in FedEx's facility pending shipment. Customer service said I needed to contact Fed Ex and handle it from there. I contacted FedEx and they said they haven't received the item yet from the supplier. I had to submit a claim to FedEx. Totally unacceptable!

Do NOT and I warn DO NOT buy from this company. It is a 5-person run small company and they have the WORST and most UNPROFESSIONAL Customer service!! If you but and need to return an item or track your purchase, you will not get through on the phone and they will not return emails. I had purchased over $1k worth of products for a Christmas gift for my mother. When the items finally arrived, the products were cheaply made and not of the same quality as the photos. So, we returned the items (at our own expense). The terms and conditions said to email them for a return shipping label and no one responded to my email. Therefore, to meet the return timeframe in order to get a full refund, we returned the items out of pocket at a cost of $113.00. I have spent almost 4 weeks to get the refund owed after I had confirmation the items were received by the warehouse. However, the customer service manager “Sarah” failed to return my emails or phone calls. So, I filed a credit card dispute with my bank. I will NEVER shop here again and warn you if you are thinking about it, DON’T!!! Horrible experience!!

Can I give 0 stars? I bought an item from this company instead of Amazon to support a smaller businesd. They sold me a defective product. I asked them for a return store credit and to stand behind what they sold and they refused. We really wanted it to work, and tried several methods to test for user error. In so doing, we missed their 45 day cut off period, so we are now the proud owners of a broken piece of crap. We didn’t ask for cash, just the chance to use credit to buy another of their items. Guess.next time I want to buy something for my home, I will buy from Amazon, for cheaper,

Absolutely Avoid. They don't post negative product reviews - I know, I submitted one. Doesn't appear to be a legit business - there is no customer service team. The calls just drop and the emails aren't answered. Not worth it.