Total WirelessReviews of totalwireless.com

Hi! I've been with Total Wireless for 5 years and I did not have any issues. Since Verizon has purchased TW, my service has become really poor. For example, I've been with no service since a week. It's January 7th today. I've been trying to contact assistance via Skype since I can't make o receive any calls. After several attempts, I finally spoke with a representative on Jan 7th who had no idea why I did not have any service. They said they would get back to me shortly on the same day. I haven't heard from them yet and I believe they won't get back to me as they did not make an effort help me with my issue. I am a Wireless customer in Richmond, CA. If I don't hear from them soon, I will definitely switch to a better carrier. UPDATE: Bought new iPhone and switched to MINT. Excellent service and low rates. MINT said that my old phones had the wrong SIM number in Total Wireless, which created problems for switching the number to MINT, but finally got it done.

Since Verizon took over, nothing but problems. New phones wouldn't work, stuck on emergency calls. Put the sim cards back in our old phones. Suddenly I had no data, could only receive plain texts. Spent many hours on the phone. Told they cannot transfer to supervisor or anyone to help, but when first person couldn't figure it out, they transfer to someone else. Now for the past week I have had no network connection at all. Said on Dec 21 there was a note on our account to send us new sim cards. Jan 7 and still haven't seen them. My daughter is also a customer. She ran out of data before her 30 days which has never happened before. Renewed Jan 4 and Jan 7 she is out of data already. We were with total wireless for 6 years and any problem we had was fixed immediately. Seems like Verizon trying to push people to contracts, but business sense says if you treat your customers like crap, they go elsewhere! Off to get new service today! And if I have to give up my phone number, will take it for peace of mind having service. UPDATE 1/24/23: They had said they were going to send new Sim cards. Finally we got something 1/14. I opened it and....1 Sim card for 2 lines that were not working properly. I laughed. We went and got another service on 1/7 and have had no issues with our phones that totalbyverizon couldn't figure out. Bye bye TBV. Total wireless was awesome until you took over.

If I could put 0 stars I would. Never had a problem with my phone or service until Verizon took over. Now my cost is up $10 more a month and as of 1/3/23, I cannot make or receive phone calls. I have been on the phone with customer service and I have "chatted" with them and was promised a call back 3 times. Each time I was called back in Spanish, I speak English! Customer service people are rude and dismissive and I can hardly understand their accents. It is effing stupid.

Ever since Verizon purchased total wireless I have had to go to a physical store to purchase a phone card because just like Verizon’s own website the totalbyverizon site is a disaster. Nothing works. Everytime I try to refill service it says “sorry can’t process transaction at this time” it says the same thing when just trying to update account information. Having a functional website is the bare minimum. Verizon is trash.

Don't go anywhere near Total by Verzion, formerly Total Wireless. For a while this service worked, later the tethering quit working (Google it, many people have the issue) and Total was useless at helping resolve the problem. Later, in trying to add new phones, Total took us on a joyride of days of "we'll call you back in 30 minutes" experiences, only to have each call back start again on the same merry-go-round. Then when we'd had enough, we found their website didn't work correctly to port the numbers out, and they refused to be of any help, taking us on the same merry-go-round from hell. Don't even consider this inept company or you'll lose days of your life, and possibly access to important things due to so many services depending on SMS for multi-factor authentication these days. At this point though, abandoning ship and getting a new number may be the cleanest way out. If they hadn't already sucked our lifeforce down to 0%, I'd probably hire an attorney and find a way to punish them for holding our numbers hostage agaist FCC regulations.

They will NOT release your phone number so that you can keep it if you switch providers!! We spent hours and hours in the phone with cs reps who were hard to understand. They REFUSE to give you your account number, which makes it impossible to port your number to another carrier. Despicable!!

Been with Total Wireless for years, way slower now with total by verizon. So I'm out of here, I had to get new sims to update my imei and my iccid to match so I could keep my same numbers to transfer to US Mobile. my phone had died and my phone company sent me a replacement phone. screen went green and no way to copy my last imei number so i could transfer my phone number. Getting them to transfer you to their 'corporate office' in itself is a nightmare. Andri 512442 was yelling at me and would not help or patch me to corpate office. After corporate sent me to walmart to get new sims, the customer service lady would not transfer me back, even after corporate gave me her name and group number, the rep lady Amy 3324 would not send me back to corpate and said she could update the new sim to my number and update my imei. not only did she delete my number she put a new number on my account, a new 30 day service and hung up on me, then they would not tell me what the new number they gave me, said they don't share that information. Took several more hours to get back to 'corporate office'. they were able to restore my number, took over an hour and then my phone dropped out again and no service, had to call corporate to restore again, I'm still trying to port out my second number. I started at 8am and it's now 11pm mountain time and they close 11:45pm eastern time. So, all day just to update my sim, imei so that i can transfer my phone number out. I'm still stuck with my second number not ported out yet. They had both lines shut off for over an hour two different times today, had to use text app to call them just to turn them back on. I wasn't able to get my coffee until 4pm when they sent me to walmart for new sims, hour drive in the rain. Never had breakfast or lunch. it's now 11:08 pm and I am hungry for dinner. Waist of my full day off. I had a date tonight, no number to call her, needed to go shopping and do laundry. Now i have to wait until tomorrow at 8am to call them back to get them to push my second phone with a PON request and port out. Rude rude rude. Do not join them ever!! My daughter even had to take the phone away and they made her cry when she was trying to explain so they would transfer us back to corporate office when they killed our phone number while on the phone with them. Total by verizon is a no go for me. US mobile has primary data, so my figures are crossed on their experience.

After being with your company for 3 months my issues are still not resolved. I'm still unable to send text messages, mobile data shuts off everytime I leave my house, I was promised a new phone over a month ago and still haven't received it.