Total WirelessReviews of totalwireless.com

If I go less than one star I would. The service is horrible, I paid for 2 months plan that come with the phone(Moto edge 2024). It doesn't work in many areas as the mobile network just goes off you will get no connection to Internet in so many areas near Chicago. As a delivery driver I depend on my phone everyday and Total wireless makes it impossible. I contacted their customer service and they said they can see I am not getting data and they cannot help me as they cannot reset my phone. "It's their phone". I transfer from Metro by T-Mobile to this, but now I'm going back to then as I didn't have any problem with the network with them in Chicago, Dallas etc. The map they show is fake I guess.

Total wireless is a scam. I had them for about 2 years but I always had the lowest plan because I mainly used this phone for text & calls. On 4/1/2026, I upgraded my plan to the highest plan. The same day and each day after that, my Internet was extremely slow. I can check emails, search in the internet browser but any video calling, receiving or calling out, short clips, movies or any video, it won't work. The speeds are extremely slow. I called 3 times and one of the times I was on the phone for at least 3 hours, troubleshooting. They gave me so many excuses such as, see if your signal or video works outside the house, which I did and it still dint work, oh you need another sim card, I did, same issue. I just made a complaint through the FFC. This is ridiculous, 9 days in and can't use anything with videos.

Totalwire there customer that has there service like me they have change the due date to I'm on the 3rd of month an they change there plan on people due that have payment that come in on the 3 of every they fell that at 2:30 am on the 3 day of the due that we good customer don't need service what can company that total wireless has be come who every came up with this they need fired yes for program this to where us older customers with service on the 3 rd of every month yes fire this person today before the three of every my next month yes

The prices are great BUT God forbid you need to call customer service. The AI guy is a clueless joke, I would like to take a baseball bat to him. I spend hrs trying to reach a live agent only to be connected to someone that I can't understand but don't worry Mr. AI will hang up on me again and again...I'm just trying to pay my bill

so my friend sent me a first gen SE iPhone right....cool i've had one before and used it on another carrier right....well with this a** company they want to lock me into a FORTY DOLLAR PLAN......that's right in order to get my iPhone unlocked i have to be with them for A YEAR at FORTY DOLLARS!!!! Excuse me but im paying 25$ for the SAME amount of data and unlimited and you want to try and one up me to unlock my iPhone i should have a good mind to send it back to it's owner and have him pay my expensive bill what a rip off this company is to get a iPhone network unlocked from here please do reply to this i really hope you do bunch of phonies you guys are

I brought a phone online and never received my phone or my refund

Store total wireless 2395 Westchester Ave keeps on playing the advertisement loud ,they don’t have no consideration for no body ,people are trying to sleep ,watch tv or have a peaceful day and that can’t even happen ,don’t know why the talking advertisement have to be played so loud .they won’t be getting any business from me ,was trying to buy ten phones ,thanks anyway. Details The verizon store always playing the speaker loud with the advertisement, iam not able to sleep due to the noise please investigate ,this happens all the time ,third time iam reporting this and nobody is doing anything to resolve the problem

I am extremely dissatisfied with Total Wireless Home Internet service. Since I started the service approximately one year ago, I have been paying $60 per month (discounted to $50 with AutoPay), in addition to having invested $120 in the router and the Home WiFi service activation fees. However, the internet quality has been completely inconsistent and unreliable. I have called customer service multiple times, sometimes even twice within the same month, reporting the same connectivity issues. The only “solution” they offer is to restart the router or request technical information, but this never resolves the underlying problem. Additionally, when I signed up for the service, I was assured that my address had good coverage with their network. This is clearly not true, as the connection is constantly unstable. What is most frustrating is the complete lack of compensation for these ongoing issues. Despite months of poor service, they have never offered any meaningful credit or discount. The only option they provided was to refund the most recent payment, which is insufficient considering the time and money I have lost. To make matters worse, they also failed to honor a payment extension that had been previously promised to me. I was told that the payment would be extended from March 28 to March 31, yet the automatic charge was still processed ahead of time. In summary, this is an unreliable service with repetitive and ineffective customer support, and a complete lack of accountability toward the customer. I do not recommend it at all. --------------------------------------