totalleeReviews of totalleecase.com

The cases are of exceedingly poor quality - mine cracked after a month normal use. As others experienced, it also seems to stretch and become loose over time. When I contacted totallee for a replacement, they wanted to charge me $16.99USD to ship a replacement. As I’m in Australia that is a ridiculous expense and I won’t be seeking a replacement with another low quality product.

This is a really bad product. I bought the first one last August and after a few months the case became warped and stretched somehow and it eventually becomes too big for the phone so it rattles around in the case and gathers dust and other particles which then end up grating against the phone. They sent me a "free" replacment that I still had to pay $15USD for. I've had the replacement now for around 2 months and exactly the same thing has happened again. It's completely unusable and a huge waste of money. DO NOT BUY!

Fantastic customer service experience. I made a snafu and was afraid I would have to provide all this extra information and it would be a hassle. They answered in under 24 hours and took care of my problem asap without any issues.

Don't bother when buying from outside of the US. They're shipping is a mess!

Déjà que c’est pas donné pour ce que c’est en plus petite surprise de 20€ de taxe à payer à la réception et la protection d’écrans même en suivant exactement le tutoriel elle ne s’applique pas bien

Terrible quality, low grade, does not worth of anything. Not even a $1. Return policy is totally garbage. 1 stay even has a value to me. They don’t with of anything. Be aware of this product.

Horrible customer experience. 4 cases deliverered with the wrong shape. Customer care acknowledged the mistake and put me in a never ending loop. Probably the way to avoid refund. Not serious a company. I've paid 100 pounds for cases and they don't care!

Totallee Cases Are a Total Letdown – Poor Fit, Worse Durability, and Unhelpful Customer Service I bought two Totallee cases — one for my iPhone 16 and one for my partner’s iPhone 16 Pro Max — and both have been an absolute waste of money. Right out of the box, they didn’t feel right. The edges were oddly sharp, almost as if they hadn’t been properly moulded. The fit was questionable from the start — not what you’d expect at this price point. Within just a few months, both cases began to loosen noticeably, and not just one — both of them, at the same time. This clearly points to a design flaw or poor-quality materials. When I contacted Totallee, they did offer to send replacements, but insisted I pay for shipping. Why should I cover the cost of replacing products that were never fit for purpose in the first place? I refused — and rightly so. Now, just a few months later, both cases have literally fallen off our phones. They don’t grip, don’t protect, and are no longer usable in any meaningful way. Terrible quality. Terrible value. And disappointing customer service. I would strongly advise others to avoid Totallee cases — ours failed completely, and the company made us feel like we should pay to fix their mistake. Absolutely not worth it.