totalbyverizon.comReviews of totalbyverizon.com

If you ever think to switch the cellular provider!! Never ever go to total by Verizon, specially to the one that is at 200 W Lincoln Ave, Anaheim, the person that works here, told me! That he opens at 11 a.m, but he always comes around 11:20 and when he in the computer, trying your information, he takes forever, the worst service

I called customer service to refill my plan. I spent over 2 hours on the phone with customer service just to get disconnected at the end of the call and for my phone to be unregistered from their network by disabling me from dialing 611 back. I purchased a 15 day plan with 10 gb of data. Verizon capped me at 5 gigs & I could not utilize the other 5 gbs of data. I asked to be accommodated for the 5 gbs they would not allow me to use. Everyone I spoke to in customer service advised me what they couldn't do. They could not refund me for the service I previously paid, they couldn't get me a manager to speak with, they couldn't find any alternate resolution to rectify my problem. A service I paid for that I could not utilize in its entirety. It would've been nice to hear or had been told what could be done, rather than not. There was no total care. I spoke with Aldwin in the refund department and he advised me he can't refund me anything because the plan that was used had been expired and he was unable to reference or confirm the use of my data. After informing him that's not my problem because I did not have anything to do with the selenite development of their software or systems, I offered to send him my text i received from Verizon informing me I had reached my max data at 5 gbs. Aldwin, who was supposedly a manager in the refund department, advised he could not receive that confirmation via email or sms text. I then asked who's fault is it that he can't confirm what he needs to refund me, he then said it was my fault. I asked him to repeat it, and then he denied he said it was my fault. After I asked for an Alternate manager he refused to get me over to one. He said he couldn't transfer me and I'd have to callback to speak with someone else. After further escalation, he transferred me to the corporate office where I spoke with a rep for 30 seconds before I was disconnected and unregistered from the network. Worst customer service experience ever.

DONT USE THIS COMPANY I had to Cancel my plan due to the service being unreliable. Tech support was no help. Requested a refund from Customer service. They said it would take 3 - 5 business days. 10 days later no refund called again told 3 - 5 business days. Again 5 business days later no refund. Called again now refund will take 30 days blamed my credit card company. I was on autopay and they always took it immediately on the day. Verizon are terrible all customer and tech support is not based in the USA. THEY JUST WANT TO TAKE YOUR MONEY.

If you are ever in need of new phone service, DO NOT GO TO TOTAL by Verizon. I got a phone in-store three days ago in store in District Heights by Silver Hill Rd. The internet stop working literally after leaving, I've been having to make random chats with service people who keep asking the same questions and giving me the run around. I haven't been able to reach anyone at the store location. By phone...it's been nothing but a hassle. If you don't have them great! Don't switch its not worth it.

I called to get my grandma the $30 single phone line plan. Verified with the rep multiple times it was the $30 plan. They charged for the $60 plan. Called back immediately and was told I would get refunded for the difference. Called back a week later was told they were sitting on it and give it another 5 days. Called back and told they can't do anything about it since data had been used. My grandmother is 90 she doesn't use that much data. My grandmother is on a fixed income so it's nice to know there are companies out there like total by Verizon that are willing to screw over the elderly. The customer service is awful and just gives you the run around if you actually have any problems. They are the ones that messed this up in the first place and then will not fix it. They company was much better before the Verizon take over. They actually seemed to care about their customers.

I called yesterday to renew my monthly service and they withdrew it money & then he tells me that they are having technical difficulties and hangup & I called again and after being on the phone with them for a hour, She couldn't understand & finally comes back & says that I'm good till next month and after I hung up with her, My bank sent me a notice that These people withdrew another monthly fee and I called again and supposedly spoke with billing and she claims that I will get my refund 3 to 5 days..They are a THIEF!!!! I did not give permission to withdraw the second time and if I didn't get my refund, I will find out where the office is and I will press charges.,

An incompetent agent deleted both our phones from their system, when all I wanted was for them to add data, so I could use hotspot. After about an hour he was able to get my wife phone added back to the account and working. He could not get mine added back and told me that I had to wait four hours and gave me a trouble ticket number. After four hours I called back and about an hour on the line, was told that I needed to wait 24 hours. Called back after 24 years, after approximately another hour on the line with several techs and being referred to a higher level tech, was given another trouble ticket number and told to wait another 24 hours with the phone turned off. Called back today after waiting the 24 hours and had to give them my credit card number again for auto refill service. We have been enrolled in auto refill for over two years, but the tech reenrolled me and was finally able to get my phone working. MY CREDIT CARD WAS CHARGED FOR THE MONTH OF JULY, BUT THE WANTED ME TO PAY AGAIN BEFORE THE MONTH WAS UP TO START SERVICE AGAIN. A customer service person named WENDY called three hours later to see if my phone was working and I asked about credit for the two days that it was not working and she told me my phone had service according to their system. She lied to me, so I gave her the trouble ticket numbers. She came back and said the system still showed my phone as operational. LIAR, LIAR, PANTS ON FIRE. Will be looking for another provider very soon!!! Leo Vereen

The service is great most of the time got a brand new iPhone 8 had it almost one month no warranty no nothing I was on the phone for 2 1/2 hours. I’m leaving this company because of that I have $150 phone new had 30 days and it has a lot of issues. They will not replace the phone . that I will have to end up buying a new phone . 😡 Now will find me a new phone company.