TOSOT DirectReviews of tosotdirect.com

These are great value units. A few years ago I had a central air conditioner that was damaged during a hurricane. Now it was out of warranty by about one month. The AC Contractor quoted me $1300 for the repair. It was a fan motor. I went on Amazon, found the same motor and bought it for $500. I was in the process of installing it and said wait a minute why am I installing this fan motor and maybe I get it right, maybe I don’t, then I returned the motor to Amazon and looked for mini splits. I found several brands but TOSOT stood out to me due to great reviews and they’re a unit of GREE a highly respected brand. Now granted, I DYI installed them which technically voids the warranty. But since then I’ve bought six of these units and not one has failed. They’re just built so well a warranty isn’t really needed. I commend GREE for introducing TOSOT. if one breaks for real, the price point is low enough I’d simply replace it rather that some crazy repair estimate from HVAC contractors. HVAC contractors really have a license to steal, with TOSOT, I disarmed that license to steal.

Ease of communication with speedy and effective problem solving

I ordered a portable A/C unit for my small bedroom from Tosot, The Shiny 10,200 BTU with Dehumidifier it works so well I ordered another one for my mom's living room. I live in Florida were its very high Humidity. The order was delivered fast and both units are amazing. You can track your order as soon as it ships. I just ordered a Tower Fan from Tosot can't wait to see it arrive on Monday.

Response was very quick when I ordered the TOSOT 12000 Btu 120 volt, delivery took about 4/5 days for the indoor (4) and outdoor unit (5). Took me and my son in-law close to 4 hours. The system works great, I’ve had it on since we installed it, using the heat. I live in Colorado and it’s been in the 20’s in the morning and 40 in the afternoon. We installed in our lower level family room, the unit has been set at 70 degrees and it’s running smooth and quiet and very comfortable.I actually installed a 24000 system last month in our upper level of the house and the airconditioner worked great very comfortable and quiet. We are using the heat in that part of the house and it doing a remarkable job set at 70 degrees, it’s living up to the standards that are advertised… very impressed 🏆

Had an issue with one of the indoor units of a dual mini-split system. Customer support was great, worked with me to identify the problem and determined that the inside unit needed to be replaced. They quickly sent a replacement under warranty.

I have used Tosot products for 4 different installations. There have been two times I have had to reach out for support. Each time the support has gone above what I was expecting to make sure the problem was resolved. I am so confident in Tosot that I will never use another company.

The inside Unit was having issues and would only work with a remote. Emailed them and they asked for a video and if we noticed water prior to the issue occurring. I confirmed and sent a video the immediate told me they were sending a new one free of charge. Got it change and put in and it works amazing and the remote now works for both units and from farther away

Great response and accurate troubleshooting help just wish could be over phone instead of email